TQM1 PART 2

Question 1

Is anyone who receives one or more of the organization’s products or services, who could be internal or external.

Answer 1

Customer

Question 2

QUALITY PARADIGMS

Answer 2

1. CUSTOM-CRAFT PARADIGM
2. MASS PRODUCTION AND SORTING PARADIGM
3. STATISTICAL QUALITY CONTROL PARADIGM
4. Total quality management paradigm
5. TECHNO-CRAFT PARADIGM

Question 3

The focus is on the product or service, and performance should be exactly what the customer demands.

Answer 3

CUSTOM-CRAFT PARADIGM

Question 4

The focus is on the production rate without the direct involvement of the customer

Answer 4

MASS PRODUCTION AND SORTING PARADIGM

Question 5

Is comparible to the mass production and sorting paradigm excepth that more emphasis is given to production processes.

Answer 5

STATISTICAL QUALITY CONTROL PARADIGM

Question 6

Focuses on customers and suppliers in addition to mass production and statistical methods

Answer 6

Total quality management paradigm

Question 7

Is the socio-technical complement to the custom-craft paradigm with the intention of reducing delivery time.

Answer 7

TECHNO-CRAFT PARADIGM

Question 8

Is a method that permits an organization to decide on the level which it’s resources are used for activities that avoid poor quality, that assesses the quality of the organization’s product or services, and that result from internal and external failures.

Answer 8

Cost of quality