TQM1 PART 5

Question 1

BUILDING BRICKS

Answer 1

LEADERSHIP
TEAMWORK
TRAINING

Question 2

Provides a direction to the entire process of TQM

Answer 2

Leadership

Question 3

Rather than working individually, employees need to work in teams.

Answer 3

Teamwork

Question 4

Employees need to be trained on TQM to become highly productive.

Answer 4

TRAINING

Question 5

Is the vital link between all the TQM elements and must be prevalent in an organization for TQM to work the way it should

Answer 5

Communication

Question 6

3 types of communication that take place between employees

Answer 6

DOWNWARD COMMUNICATION
UPWARD COMMUNICATION
SIDEWAYS/LATERAL COMMUNICATION

Question 7

Is the dominant form of communication in an organization

Answer 7

DOWNWARD COMMUNICATION

Question 8

The flow of information takes place from the lower level employees to the top level management.

Answer 8

UPWARD COMMUNICATION

Question 9

COMMUNICATION THAT ALSO TAKES PLACE BETWEEN VARIOUS DEPARTMENTS

Answer 9

SIDEWAYS/LATERAL COMMUNICATION

Question 10

Is the most important factor which act as a catalyst and drives employees to work hard as a team and deliver their best level.

Answer 10

Recognition