TQM1

Question 1

Who summarized the five principal approaches to defining quality?

Answer 1

DAVID GARIN

Question 2

5 PRINCIPAL APPROACHES TO DEFINING QUALITY

Answer 2

TRANSCENDENT
PRODUCT-BASED
USER-BASED
MANUFACTURING-BASED
VALUE BASED

Question 3

“I can’t define it, but I know when I witness it”

Answer 3

TRANSCENDENT

Question 4

Quality is observed as a quantifiable or measurable characteristic or attribut. For instance, durability or reliability can be measured.

Answer 4

Product-based

Question 5

This definition is founded on the idea that quality is an individual issuue and products that best please their preference are those with the highest quality

Answer 5

USER-BASED

Question 6

The definition is focused mainly on engineering and manufacturing practices and uses the universal defenition of “conformance requirements”

Answer 6

MANUFACTURING-BASED

Question 7

It is defined using costs and prices as well as the number of attributes

Answer 7

VALUE-BASED

Question 8

3 TYPES OF QUALITY

Answer 8

QUALITY OF DESIGN
QUALITY OF CONFORMANCE
QUALITY OF PERFORMANCE

Question 9

Is all about set characteristics that the product or service must minimally have to satisfy the requirements of the customer based on market research.

Answer 9

Quality of Design

Question 10

Is basically meeting the standards or user-based characteristics defined in the design phase after the product is manufactured or while the service is delivered.

Answer 10

QUALITY OF CONFORMANCE

Question 11

is how sound the product fuctions or service performs when used.

Answer 11

QUALITY OF PERFORMANCE