TQM and Kaizen

Question 1

Quality control

Answer 1

check its products and services meet their standards
It ensures consistency across all stores

Question 2

TQM

Answer 2

Preparation- What needs to change?
Planning- what resources
Assessment- analysis of the preparation
Implementation- how TQM introduced
Diversification- how can TQM create opportunities

Question 3

Kaizen

Answer 3

It focuses on gradual and continuous improvement
It is important that everyone in the business understands the vision

Question 4

Kaizen

Answer 4

Kaizen is a business culture based on Japanese philosophy using the principle that you can always make or do things better, even if they are working well now

Question 5

What will a business do if they want to implement Kaizen?

Answer 5

Identify a specific opportunity
Analyse the current process that is being used
Develop an optimal solution for the opportunity
Implement the solution
Analyse the results
Create a uniformed solution that will be used by all
Plan for the future implementation of the new process

Question 6

Kaizen [continuous improvement]

Answer 6

Customers focus
Just in time
Kanban
Flexible workplace practices
Empowerment
Quality assurance
Leadership
Futures thinking
High quality
Low cost
Reduction in wastage
Punctuality

Question 7

Components of Kaizen

Answer 7

Sets up quality circles.
Relies on small step changes
Focuses on methods and processes.
Uses Ishikawa/fishbone diagram tool.
Uses everyday ideas from the workforce.
Employees are the experts in their own field.

Question 8

Role of expert employees

Answer 8

1. Are set up in Kaizen teams.
2. Form quality circles.
3. Focus on processes.
4. Know how to develop solutions.
5. Implement suggested changes.
6. Sustain improvements over time.