Drivers of change Flashcards
What is organisational change?
•Organisational change is the process a business goes through when they transform a part of the business
•response to internal/external pressure
What could a business change?
Culture
Mission
Strategies
Infrastructure
Technologies
Internal processes
Why is change important?
•Maintain competition
•Leads to better business opportunities
•Encourages innovation
Why is organisational change important
•markets are constantly changing.
•overtaken by competitors and
•fail to meet the needs of its customers
Reasons for change
•New priorities
•Customer needs
•Competitor activities
Impacts of not responding to needs for change
Loss of key customer base.
Loss of market position
Loss of stakeholders’ confidence.
Drivers for change
Human Resources
Customer needs
Change in business focus
Competitors
KPI
Business Growth
