Topic 7: Total quality management Flashcards
Meaning of TQM?
- System applied throughout an organisation enabling businesses to improve their products
- Enables businesses to constantly improve their product
- Ensures that the employee is responsible for their actions
Continuous skills development element?
- The commitment of the business to paticipate in the education of their employees
Continuous improvement to processes and systems element?
- The ablility of the business to pursue continuous improvement to processes and systems
Adequate financing and capacity element?
- The ability of the business to acquire adequate financing and capacity for all operational requirements
Total coustomer satisfaction element?
- The ability of the business to achive total coustomer satisfation
Advantages of continuous skills development?
- Large businesses have a hr department dedicated to training
- Ability to afford skilled employees
Negatives of continuous skills development?
- De-motivates employees if they do not recive recognition for training
- Trained employees migh leave for better jobs
Advantages of continuous improvement to processes and systems?
- Enough capital is availible for new equipment required
- They can afford to use the services of quality circles to stay ahead
Negatives of continuous improvement to processes and systems?
- Largs scale manufacturing can complicate quality control
- Risks of changing parts of the business that are actually working
Advantages of adequate financing and capacity?
- Large business can test everything before implimentation
- Can afford to buy quality raw materials
Negatives of adequate financing and capacity?
- Rapidly expanding compaies can consume large amounts of capital as they try to balance normal expantion
- Financial capital is wasted with wrong financial planning
Advantages of monitoring and evaluation of quality process?
- Good quality control and procedures reduce the regular breakdown of equiptment
- Large businesses might be better equipped to get things done the first time
Negatives of monitoring and evaluation of quality process?
- Large businesses are divided and may work seperately
- It is not always possible to check the quality of products
Advantages of total coustomer satisfaction?
- Large businesses may be able to gain access tot the global market
- Promotes a pos business image
Negatives of total coustomer satisfaction?
- Monopolist businesses have an increased buying power
- Not all employees not be commited to total coustomer satisfaction
Application of the PDCA model?
Plan
- Identify the problem
- Develop a plan for improvement
Do
- Impliment the change on a small scale
- Impliment the change as planned
Check
- Use data to analyse the results of the change
- Determine if it made a difference
Act
- If the change was successfull impliment it on a wider scale
- Continuously revise the process
Meaning of Quality circles?
- A group of employees with a variety of skills come together and solve quality related issues
- They investigate problems and suggest solutions
- Management can then impliment these suggestions
The role of quality circles?
- Solve quality related problems and impliment solutions
- Investigate problems and suggest solutions
- Increase employee dedication and loyalty
Impact if TQM is poorly implimented?
- Setting unrealistic deadlines that may not be achived
- Decline in productivity due to interuptions
- Decline in sales as goods are returned by uhappy coustomers
Ways in which TQM can reduce the cost of quality?
- Schedule activities to avoid duplication of tasks
- Introduce quality circles to discuss ways of improving workmanship
- Work closely with suppliers to improve the quality of raw materials
