Topic 4: Problem solving

Question 1

Problem solving steps?

Answer 1

1. Identify the problem
2. Define the problem
3. Identify alternative solutions
4. Evaluate alternative solutions
5. Choose best solution
6. Formulate action plan
7. Impliment action plan
8. Evaluate solution

Question 2

Ways to apply the Delphi technique?

Answer 2

• Business must invite a panel of experts to research the challenges of the business
• Experts can be contacted individually
• Business will summarise feedback from experts in a report

Question 3

Positives of Delphi technique?

Answer 3

• Experts can give honest opinions as they do not have a intrest in the business
• No need for group discussions so noise levels are avoided

Question 4

Negatives of Delphi technique?

Answer 4

• May be difficult and time consuming to analyse data from the experts
• It is expensive

Question 5

Ways to apply force field analysis?

Answer 5

• Describe the current situation and desired situation and write it in the middle
• List all the pros and cons that will support and resist change
• Weigh up the positives and the negatives

Question 6

Positives of force field analysis?

Answer 6

• Provides a visual summary of the current and desired solution
• Employees feel included and are able to understand aims of the business

Question 7

Negatives of force field analysis?

Answer 7

• Time consuming
• Requires the participation of all business units

Question 8

Ways to apply brainstorming?

Answer 8

• Problem must be defined clearly
• Set a time limit for each discussion
• Group must discuss a plan of action and how to impliment it

Question 9

Positives of brainstorming?

Answer 9

• Unique solutions through collective contributions
• Employees are motivated as they are allowed to conribute

Question 10

Negatives of brainstorming?

Answer 10

• May result in conflict as a result of difference in opinions
• Some employees may fear critisism and this may prevent full participation

Question 11

Ways to apply nominal group technique?

Answer 11

• If the group is too big it must be split into smaller groups
• Request each employee to silently brainstorm,generate ideas and write them down
• Each employee will get a chance to present their ideas

Question 12

Positives of nominal group techniue?

Answer 12

• Provides time to think about the question
• Each team member has a chance to participate

Question 13

Negative of nominal group technique?

Answer 13

• Suggestions might not be as creative
• It is time consuming