Topic 7:Quality and quality concepts

Question 1

Quality?

Answer 1

• Ability of a product to saltisfy the specific needs of consumers
• Mesured against specific criteria such as apperance,sustainability ect.
• Efficiency of services and the ability to provide an effective outcome without too many delays

Question 2

Quality control?

Answer 2

• System that ensures the desired quality is met by inspecting the final product
• Includes setting targets and taking corrective mesure
• Checking raw materials ect to ensure high standards are met

Question 3

Quality assurance?

Answer 3

• Checks carried out during and after the production process
• Ensures that the required standards have been met at all steps
• Ensures that every process is aimed at getting the product right the first time

Question 4

Quality management?

Answer 4

• Managing all activities of needed to ensure a business is delivering a high standard
• Tools used to improve the quality of a product
• Can be used for accounatbiliy within each business function

Question 5

Quality preformance?

Answer 5

• Total preformance of each department is mesured against specific standards
• Can be obtained if all departments work together
• Quality is mesured through the statistical output of surveys

Question 6

Quality management systems?

Answer 6

• A framework that a business uses to manage key organisational processes
• Formalised system that documents all aspects for achiving quality objectives
• Coordinates organisational activities to meet coustomer requirements

Question 7

Advantages of a good quality management system/

Answer 7

• Effective coustomer service is rendered
• Time and recources are used efficiently
• Improves the business image

Question 8

Quality indicators of the general management function?

Answer 8

• Effectively communicate shared vision and mission
• Set direction and priorities for the business
• Efficient allocation and organisation of business resources

Question 9

Quality indicators of the production function?

Answer 9

• Production manager must provide quality products or services according to spesifications
• Products should be produces at the lowest possible price
• Monitor processes and find the roots of production problems

Question 10

Quality indicators of the purchasing function?

Answer 10

• Buy raw materials in bulk at a lower price
• Ensure the correct quantities should be deliverd at the correct time and place
• Select suppliers that offer the best raw materials at the best prices

Question 11

Quality indicators of the marketing function?

Answer 11

• Increased market share by good coustomer service
• Adhere to ethical advertising practices
• Use agressive advertising campaigns

Question 12

Quality indicators of the financial function?

Answer 12

• Implimet strategies for profitability to increase
• Obtain capital from the most suitable and relliable sources
• Keep financial records up to date and ensure timely tax payments

Question 13

Quality indicators of the public relations function?

Answer 13

• Provide regular positive press releases
• Impliment sustainable programmes for CSI
• Dealing quickly with negative publicity

Question 14

Quality indicators of the administration function?

Answer 14

• All documentation must be stored neatly
• Efficient use of modern tech
• Make reliable information avalible to management on time for quick decision making

Question 15

Quality indicators of the human resources function?

Answer 15

• Low staff turnover and higher employee retention rates in the business
• Reasonable remuneration packages in line with the industry
  Offer preformace incentives for staff to improve procuctivity