The Sales Process

Question 1

5 Stages of the sales process

Answer 1

1. Identify client needs
2. Agree clients needs
3. Find a good match (show proof)
4. Close the sale
5. Reassure

Question 2

Why staff should have product knowledge

Answer 2

• Obtain the full benefits of a product the customer needs to know how it works
• Expert knowledge of how a product works
• Knowledgeable on functions and feature of a product