Test Prep 2 Flashcards
The exertion of power over others through intimidation, sarcasm, or bullying
Aggression
Not a good trait to have in the OR
Communicating one’s personal and professional needs to others; protecting one’s own rights while respecting those of others.
Assertiveness
Okay to be assertive, but NOT aggressive
Communication through facial expressions, posture, and gestures.
body language
agreement among the members of a group
Consensus
Verbal abuse or sabotage of people of equal job or professional ranking.
Lateral abuse
The purposeful touching of another person to convey empathy, care, and tenderness.
Therapeutic touch
Bullying, attempts to devalue, intimidate, or embarrass an individual. This occurs between two people of different hierarchy in an organization.
Vertical abuse
In conflict resolution, a solution that allows both parties in a conflict to gain.
Win-win solution
Two of the most important components of patient care, which helps to ensure quality patient care
Communication and teamwork
Guidelines for verbal communication (7)
Focus on receiver
use concrete words
do not assume response
do not judge
avoid strong emotional words
make eye contact
and on the phone do not have a conversation in the background.
_____ is the telling and retelling of events about another’s personal life, professional life or physical condition.
Gossip
Positive listening skills
Focus on sender
avoid listening for what you want to hear
don’t judge sender
watch for nonverbal cues
ask for clarification
rephrase what sender said
don’t let sender get sidetracked
ask sender to repeat
do not assume background info unless you know it
and if you find senders comments/language offensive
tell them without judgement
The goal of _________ __________ is to attempt to find a solution that is acceptable to all parties. (Lose-lose neither party is satisfied)
Conflict resolution
This is a powerful tool of communication that can be used to soothe or comfort but can also be used to demonstrate dominance.
Touch
The process by which a hospital or other health care facility is evaluated by an independent organization. Accredited facilities are those that meet the standards of the accreditation agency.
Accreditation
TJC
DNV
A large stainless steel table on which most of the sterile surgical supplies and instruments are placed for use during surgery.
Back table
Air exchange
The exchange of air between areas separated by physical boundary. Standards for air exchange are regulated by health and safety organizations.
. **minimum of 15 and a max of 20 filter air exchange per hour.
Professional who specializes in the maintenance, repair, maintenance, and safe operation of devices used in medicine, including surgical equipment.
Biomedical engineering
Organizational method of preparing equipment and instruments for a specific surgery
Case cart system
The restricted area of the operating room, where sterile supplies and flash sterilizers (IUSS) are located.
Central core
A hierarchy of personnel positions that establishes both vertical and horizontal relationships between positions.
Chain of command
Filters installed in the operating room ventilation system that removes 99.97% of particles equal to or larger than 0.3 micrometers.
High-efficiency particulate air (HEPA) filters.
A ventilation system that moves a contained volume of air in layers at a continuous velocity, with 800 to 900 air exchange per hour unidirectional flow
Laminar airflow (LAF) system
Critical care area where patients are taking after surgery for monitoring and evaluation as they emerge from anesthesia
Postanesthesia care unit (PACU)
The area of the operating room where only personnel wearing surgical attire, including mask, shoe coverings, and head coverings, are allowed. Doors are kept closed, and the air pressure is greater than that in areas outside of this area.
Restricted area
A designated area in which only personnel wearing scrubs suits and hair caps that enclose all facial hair are allowed.
Semirestricted area
An area in which surgical personnel or visitors prepare to enter the semirestricted and restricted areas. This area include the locker room and changing rooms.
Transitional area
An area that people dressed in street clothes may enter
Unrestricted area
Designated for soiled surgical sponges that must be discarded during surgery and accounted for.
Kick bucket
To contain one or two stainless steel basins, to support the lip of the basins.
Ring stand
department that receives all tissue samples and other specimens from surgery. This person is a specialist medical Doctor Who do examines specimens to determine the type of tissue or other material, to identify disease within the tissue, and create a Permanent legal record.
Pathologist
Ancillary personnel)
(Frozen sections)
The humidity level should be….
50-55%
What is the recommended air exchange?
15 to 20
Temperatures ideally kept between temp?
68-73 degrees