Communication and Teamwork

Question 1

The exertion of power over others through intimidation, sarcasm, or bullying

Answer 1

Agression

Question 2

Communicating one’s personal and professional needs to others; protecting one’s own rights while respecting those of others.

Answer 2

Assertiveness

Question 3

Communication through facial expressions, posture, and gestures.

Answer 3

body language

Question 4

Agreement among the members of a group

Answer 4

Consensus

Question 5

A group leader who coordinates the direction and flow of a group meeting without influencing the content of people’s contributions. It is similar to an enabling position in which people are encouraged to express ideas without fear of judgment.

Answer 5

Facilitator

Question 6

The response to a message; a component of effective communication

Answer 6

Feedback

Question 7

In sociology and group behavior theory, the conformity of a group to one way of thinking and behaving. It creates two factions: those who agree (in-group) and those who disagree (out-group). This generates resentment and conflict in the workplace.

Answer 7

Groupthink

Question 8

Verbal abuse or sabotage of people of equal job or professional ranking.

Answer 8

Lateral abuse

Question 9

The idea, concept, thought, or feeling expressed during communication.

Answer 9

Message

Question 10

Behaviors that are accepted as part of the environment and culture of a group. They are usually established by custom and popular acceptance rather than by law, although the two may not be mutually exclusive.

Answer 10

Norms

Question 11

The person to whom a message is communicated by a sender.

Answer 11

Receiver

Question 12

The person who communicates a message to another.

Answer 12

Sender

Question 13

An extreme abuse of power in which an individual uses sexualized language, gestures, or unwanted touch to coerce or intimidate another person.

Answer 13

Sexual assault

Question 14

The purposeful touching of another person to convey empathy, care, and tenderness.

Answer 14

Therapeutic touch

Question 15

Deliberate attempts to devalue, intimidate, bully, or embarrass another person using loud, vulgar, sexualized, or intimidating language.

Answer 15

Verbal abuse

Question 16

In conflict resolution, a solution that leaves one party satisfied but the other party dissatisfied.

Answer 16

Win-lose solution

Question 17

In conflict resolution, a solution that allows both parties in a conflict to gain.

Answer 17

Win-win solution

Question 18

Two of the most important components of patient care

Answer 18

Communication and teamwork

Question 19

The process requires active participation and willingness to work with others toward a common goal

Answer 19

Team

Question 20

Is an attribute that demonstrates core values expected of those who work in jobs that require public and interpersonal trust in their workplace and community.

Answer 20

Professionalism

Question 21

Is a two way process.

Answer 21

Communication

Question 22

Goals of communication (3)

Answer 22

Sharing information, requesting information, and debating or discussing information.

Question 23

5 components of communication

Answer 23

Sender, receiver, message, feedback, and methods of communication

Question 24

Is the manner or implied feelings behind the message, reflected in emphasis on certain words or pitch of the voice. (Can reveal attitudes)

Answer 24

Tone

Question 25

This is a powerful tool of communication that can be used to soothe or comfort but can also be used to demonstrate dominance.

Answer 25

Touch

Question 26

Is a set of skills, behaviors, and attitudes that enable people to interact effectively with others of different cultures. It means putting aside personal bias or stereotyping and actively seeking ways to understand the patient’s needs and understanding.

Answer 26

Cultural competence

Question 27

Is the telling and retelling of events about another’s personal life, professional life or physical condition.

Answer 27

Gossip

Question 28

Is helpful in correcting work habits or raising awareness about harmful or unsafe situations.

Answer 28

Criticism