TEST 1 CHAPTER 2

Question 1

A classical management approach that
attempted to build into operations the specific procedures that would ensure coordination of effort to achieve established goals and plans.

Answer 1

Systematic management

Question 2

A classical management approach that applied ________ methods to analyze and determine the “one best way” to complete production tasks.

Introduced by Frederick Taylor

The goal of __________ is to find the best way to perform each task.

Answer 2

Scientific management

Question 3

Management should develop a precise, scientific approach for each element of one’s work.

Answer 3

Step 1 of TAYLOR’S FOUR PRINCIPLES OF

SCIENTIFIC MANAGEMENT

Question 4

Management should scientifically select, train, teach, and develop each worker.

Answer 4

Step 2 of TAYLOR’S FOUR PRINCIPLES OF

SCIENTIFIC MANAGEMENT

Question 5

Management should cooperate with workers.

Answer 5

Step 3 of TAYLOR’S FOUR PRINCIPLES OF

SCIENTIFIC MANAGEMENT

Question 6

Management should ensure an appropriate

division of work and responsibility.

Answer 6

Step 4 of TAYLOR’S FOUR PRINCIPLES OF

SCIENTIFIC MANAGEMENT

Question 7

____________ occurs when workers are paid by the unit performed (e.g. the number of tee shirts or bricks produced) instead of being paid on the basis of time spent on the job.

Answer 7

Piece-rate system

Question 8

Who expanded on the piece-rate system by
suggesting that frontline supervisors should receive a bonus for each of their workers who completed their assigned daily tasks.

Answer 8

Henry L. Gantt

Question 9

Who worked with Henry L Gantt?

Answer 9

Fredrick Taylor

Question 10

Henry L Gantt is known for creating _________ and it helps employees and managers plan projects by task and time to complete those tasks.

Answer 10

Gantt chart