TEST 1 CHAPTER 1

Question 1

Choose appropriate organizational goals and courses of action to best achieve those goals.

Answer 1

Planning

Question 2

Establish task and authority relationships that allow people to work together to achieve organization goals.

Answer 2

Organizing

Question 3

Motivate, coordinate, and energize individuals and groups to work together to achieve organizational goals.

Answer 3

Leading

Question 4

Establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals.

Answer 4

Controlling

Question 5

Defined as (1) the pursuit of
organizational goals efficiently and effectively by
(2) integrating the work of people through (3)
planning, organizing, leading, and controlling the
organization’s resources.

Good managers strive to maintain Efficiency and
Effectiveness

Answer 5

Management

Question 6

What are 3 BROAD SKILLS MANAGERS NEED?

Answer 6

Technical skills

Conceptual and decision skills

Interpersonal and communication skills

Question 7

Ability to perform a specialized task involving a particular method or process (e.g., web design)

Answer 7

Technical skills

Question 8

Ability to identify and resolve problems for the benefit of the organization and its members (e.g., picking a new divisional office location).

Answer 8

Conceptual and decision skills

Question 9

Ability to lead, motivate, and communicate effectively with

others, soft skills (e.g., counseling employees)

Answer 9

Interpersonal and communication skills

Question 10

What are THREE ROLES THAT ALL MANAGERS PERFORM?

Answer 10

Interpersonal Roles
Informational Roles
Decisional Roles