TEST 1 CHAPTER 1 PART 3 Flashcards
__________ is the
introduction of new
goods and services.
Often the most
important _________ is
not the product itself,
but how it is delivered.
Innovation
______ is the excellence of you product (goods or services).
Historically, _______
referred to attractiveness, lack of defects, reliability, and
long-term dependability.
Quality
The dependability with
which an organization
delivers what customers want.
Service
Fast and timely. execution, response, and delivery of results.
Speed
Keeping costs low to achieve profits and be able to offer prices that are attractive to customers.
Cost Competitiveness
One of the primary methods for collecting information for OB research
Basic question and answer
Can be open- or close-ended
EXAMPLE:
Instructions: We would like to gather your
opinions about different aspects of work.
Please answer the following three questions
using the scale below:
Response scale: 1=Strongly disagree
2=Disagree
3=Neither agree nor disagree
4=Agree
5=Strongly agree
Setting goals at work helps me to focus…………….. 1 2 3 4 5 Goal setting is effective in improving
performance…….. 1 2 3 4 5
I get more done when I use goal
setting…………… 1 2 3 4 5
Surveys
Often involve experimental design
A particular population will be
divided into a treatment group and a control group
Field Studies
Consist of manipulation group(s) and control group(s)
Can often help determine causal rather than simple correlational relationships
Controlled conditions - high degree of internal validity but potentially low generalizability
Laboratory Studies
In depth description of a single company or industry
Involve a great deal of detail about the topic being studied, but difficult to generalize to other areas
Case Studies
Technique used to summarize what other researchers have found on a given topic
Variables from several studies are weighted and analyzed to determine if the effect holds or not
META-ANALYSIS
