Terminology 3

Question 1

verbal and nonverbal communication methods Active listening

Answer 1

Attentive listening-commenting on clients’ communication, open-ended questions, show that your listening

Question 2

verbal and nonverbal communication methods Silence

Answer 2

can show acceptance of clients’ feelings and promotes introspection or time to think about what has been learned

Question 3

verbal and nonverbal communication methods Questioning

Answer 3

using open- and closed-ended formats to get relevant information in a nonjudgmental manner

Question 4

verbal and nonverbal communication methods Reflecting or validating

Answer 4

to show empathetic understanding of clients’ problems. and helps clients understand negative thought patterns

Question 5

verbal and nonverbal communication methods Paraphrasing and clarifying

Answer 5

Clarification uses questioning, paraphrasing, and restating to ensure full understanding of clients’ ideas and thoughts

Question 6

verbal and nonverbal communication methods Reframing

Answer 6

by social workers shows clients that there are different perspectives and ideas that can help to change negative thinking patterns and promote change

Question 7

verbal and nonverbal communication methods Exhibiting

Answer 7

desirable facial expressions, which include direct eye contact if culturally appropriate, warmth and concern reflected, and varied facial expressions.

Question 8

verbal and nonverbal communication methods Using desirable postures or gestures

Answer 8

which include appropriate arm movements and attentive gestures.

Question 9

Ethnocentrism

Answer 9

an orientation that holds one’s own culture, ethnic, or racial group as superior to others

Question 10

Stratification

Answer 10

structured inequality of entire categories of people who have unequal access to social rewards (e.g., ethnic stratification, social stratification)

Question 11

Pluralism

Answer 11

a society in which diverse members maintain their own traditions while cooperatively
working together and seeing others’ traits as valuable