Communication Theories

Question 1

Cognitive dissonance

Answer 1

arises when a person has to choose between two contradictory attitudes and
beliefs.

Question 2

Three ways to reduce

dissonance

Answer 2

(1) reduce the importance of conflicting beliefs

(2) acquire new beliefs that change
the balance

(3) remove the conflicting attitude or behavior. This theory is relevant when making decisions or solving problems.

Question 3

Congruence

Answer 3

matching of awareness, experience, and communication

Question 4

Context

Answer 4

the circumstances surrounding human exchanges of information

Question 5

Double bind

Answer 5

offering two contradictory messages and prohibiting the recipient from noticing the
difference

Question 6

Echolalia

Answer 6

repeating noises and phrases. It is associated with Catatonia, Autism Spectrum Disorder,
Schizophrenia, and other disorders

Question 7

Information

Answer 7

anything people perceive from their environments or from within themselves.

Question 8

Information processing

Answer 8

responses to information that are mediated through one’s perception and
evaluation of knowledge received

Question 9

Information processing block

Answer 9

failure to perceive and evaluate potentially useful new information. Metacommunication: which way to interpert EX.non verbal

Question 10

Nonverbal communications

Answer 10

facial expression, body language, and posture can be potent forms of communication