Teams: Processes and Communication Flashcards
Disagreements among members about the team’s task.
Task conflict
A type of coordination loss resulting from team members having to wait on each other before completing their own part of the team task.
Production blocking
The degree to which team members make good recommendations to the team leader.
Staff validity
Teamwork processes, such as motivating and confidence building, that focus on the management of relationships among team members.
Interpersonal processes
The activities of team members that relate directly to the accomplishment of team tasks.
Taskwork processes
Training that gives members actual experience carrying out the responsibilities of their teammates.
Positional rotation
A team process used to generate creative ideas.
Brainstorming
Team process training in which a team has the opportunity to work on an actual problem within the organization.
Action learning
Training team members in the duties and responsibilities of their teammates.
cross-training
Teamwork processes, such as mission analysis and planning, that focus on preparation for future work in the team.
Transition processes
The degree to which the team leader effectively weighs the recommendations of the members.
Hierarchical sensitivity
The amount of depth of information that is transmitted in a message.
Information richness
A team state that occurs when members of the team develop strong emotional bonds to other members of the team and to the team itself.
Cohesion
A team process used to generate creative ideas, whereby team members individually write down their ideas and then take turns sharing them with the group.
Nominal group technique
The pattern of communication that occurs regularly among each member of a team.
Network structure
When team outcomes are greater than expected based on the capabilities of the individual members.
Process gain
Specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together.
Team states
Team training that involves helping people develop general teamwork competencies that they can transport from one team context to another.
Transportable teamwork competencies
When a team outcomes are less than expected based on the capabilities of the individual members.
Process loss
Process loss due to team members’ tendency to put forth less effort on teams tasks than they could.
Motivational loss
The different types of activities and interactions that occur within a team as the team works toward its goals.
Team process
The degree to which team members possess adequate information about their own task responsibilities.
Decision informity
Training in which members simply receive information regarding the roles of the other team members.
Personal clarification
The degree to which team members’ specialized knowledge is integrated into an effective system of memory for the team.
Transactive memory
Behaviors that support conformity and team harmony at the expense of other team priorities.
Groupthink
A type of motivational loss resulting from members feeling less accountable for team outcomes relative to independent work that results in individually identifiable outcomes.
Social loafing
Interactions among team members and individuals and groups who are not part of the team.
Boundary spanning
training that involves observations of how other team members perform their roles.
Positional modeling
Fun activities that facilitate team problem solving, trust, relationship building, and the clarification of role responsibilities.
Team building
Teamwork processes, such as helping and coordination, that aid in the accomplishment of teamwork as the work is actually taking place.
Action processes
The process by which information and meaning is transferred from a sender to a receiver.
Communication
The use of the teams experiences that facilitates the team’s ability to function and perform more effectively as an intact unit.
Team process training
Boundary-spanning activities that are intended to coordinate task-related issues with people or groups in other functional areas.
Task coordinator activities
Process loss due to the time and energy it takes to coordinate work activities with other team members.
Coordination loss
Boundary-spanning activities that are intended to obtain information about technology, competitors, or the broader marketplace.
Scout activities
The interpersonal activities that promote the accomplishment of team tasks but do not involve task accomplishment itself.
Teamwork processes
Boundary-spanning activities that are intended to protect the team, persuade others to support the team, or obtain important resources for the team.
Ambassador activities
A team state reflecting the degree of confidence among team members that the team can be effective across situations and tasks.
Potency
The degree to which team members have a shared understanding of important aspects of the team and its task.
Mental models
Disagreements among team members with regard to interpersonal relationships or incompatibilities in personal values or preferences.
Relationship conflict
