Stress Flashcards
When others have conflicting expectations of what an individual needs to do.
Role Conflict
Minor day-to-day demands that interfere with work accomplishment.
Daily Hassles
A theory that explains how stressful demands are perceived and appraised, as well as how people respond to the perceptions and appraisals.
Transactional Theory of Stress
Participation in activities outside of work that foster growth and learning.
Personal Development
Job demands that are not appraised as being stressful.
Benign Job Demands
Stressors that tend to be appraised as thwarting progress toward growth and achievement.
Hindrance Stressors
The number and importance of the obligations that an employee has to others.
Work Responsibility
Behaviors and thoughts used to manage stressful demands and the emotions associated with the stressful demands.
Coping
The help people receive from others when they are confronted with stressful demands
Social Support
Events such as marriage or the birth of a child that tend to be appraised as a challenge.
Positive Life Events
The degree to which job requirements tax or just exceed employee capabilities.
Work Complexity
Demands that cause the stress response.
Stressors
The amount of time committed to fulfilling family responsibilities.
Family Time Demands
A form of role conflict in which the demands of a work role hinder the fulfillment of the demands in a family role (or vice versa).
Work-family Conflict
The help people receive from others that can be used to address a stressful demand directly.
Instrumental Support
People who tend to experience more stressors, appraise more demands as stressful, and be prone to experiencing more strains.
Type A Behavior Pattern
Negative consequences of the stress response.
Strain
Events such as a divorce or death of a family member that tend to be appraised as a hindrance.
Negative Life Events
When an individual has a lack of direction and information about what needs to be done.
Role Ambiguity
Physical activities used to deal with a stressful situation.
Behavioral Coping
Behaviors and cognitions of an individual intended to help manage emotional reactions to stressful demands.
Emotion-focused Coping
Uncertainties with regard to the potential for loss of livelihood, savings, or the ability to pay expenses.
Financial Uncertainty
When an employee has too many demands to work effectively.
Role Overload
The empathy and understanding that people receive from others that can be used to alleviate emotional distress from stressful demands.
Emotional Support
The psychological response to demands when there is something at stake for the individual, and where coping with these demands would tax or exceed the individual’s capacity or resources.
Stress
Behaviors and cognitions of an individual intended to manage the stressful situation itself.
Problem-focused Coping
The degree to which energies used for coping with work demands are restored from a period of rest or relief from work.
Recovery
Stressors that tend to be appraised as opportunities for growth and achievement.
Challenge Stressors
The sense that the amount of time allotted to do a job is not quite enough.
Time Pressure
Evaluation of whether a demand is stressful and, if it is, the implications of the stressor in terms of personal goals and well-being.
Primary Appraisal
Thoughts used to deal with a stressful situation.
Cognitive Coping
When people determine how to cope with the various stressors they face.
Secondary Appraisal
The emotional, mental, and physical exhaustion from coping with stressful demands on a continuing basis.
Burnout
