Job Performance

Question 1

An online database containing job tasks, behaviors, required knowledge, skills, and abilities.

Answer 1

Occupational Information Network (O*NET)

Question 2

Use of examples of critical incidents to evaluate an employee’s job performance behaviors directly.

Answer 2

Behaviorally anchored rating scales (BARS)

Question 3

A performance management system in which managers rank subordinates relative to one another.

Answer 3

Forced ranking

Question 4

Going beyond normal expectations to improve operations of the organization, as well as defending the organization and being loyal to it.

Answer 4

Organizational citizenship behavior

Question 5

Maintaining a positive attitude with coworkers through good and bad times.

Answer 5

Sportsmanship

Question 6

Going beyond normal job expectations to assist, support, and develop coworkers and colleagues.

Answer 6

Interpersonal citizenship behavior

Question 7

Workplace behaviors that are intended to benefit others or the organization but, nevertheless , are also counterproductive because they violate norms, rules, policies, or laws; thus, they harm or could potentially harm the organization.

Answer 7

Prosocial counterproductive behavior

Question 8

Employee assault or endangerment from which physical and psychological injuries may occur.

Answer 8

Abuse

Question 9

Jobs that primarily involve cognitive activity versus physical activity

Answer 9

Knowledge work

Question 10

The degree to which individuals develop ideas or physical outcomes that are both novel and useful.

Answer 10

Creative task performance

Question 11

Employee behaviors that intentionally hinder organizational goal accomplishment.

Answer 11

Counterproductive behavior

Question 12

Thoughtful responses by an employee to unique or unusual task demands.

Answer 12

Adaptive task performance

Question 13

A process by which an organization determines requirements of specific jobs.

Answer 13

Job analysis

Question 14

Purposeful destruction of equipment, organizational processes, or company products.

Answer 14

Sabotage

Question 15

Providing a service that involves direct verbal or physical interactions with customers

Answer 15

Service work

Question 16

Unwanted physical contact or verbal remarks from a colleague.

Answer 16

Harassment

Question 17

Participation in company operations at a deeper-than-normal level through voluntary meetings, readings, and keeping up with news that affects the company.

Answer 17

Civic virtue

Question 18

Casual conversations about other people in which the facts or not confirmed as true.

Answer 18

Gossiping

Question 19

A management philosophy that bases employee evaluations on whether specific performance goals have been met.

Answer 19

Management by objectives (MBO)

Question 20

Employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.

Answer 20

Task performance

Question 21

Behaviors that harm the organization’s assets and possessions.

Answer 21

Property deviance

Question 22

Employee behaviors that contribute either positively or negatively to the accomplishment of organizational goals

Answer 22

Job performance

Question 23

When an employee speaks up to offer constructive suggestions for change, often in reaction to a negative work event.

Answer 23

Voice

Question 24

Hostile verbal and physical actions directed toward other employees.

Answer 24

Personal aggression

Question 25

Well-known or habitual responses by employees to predictable task demands.

Answer 25

Routine task performance

Question 26

Intentionally reducing organizational efficiency of work output.

Answer 26

Production deviance

Question 27

Communication that is rude, impolite, discourteous, and lacking in good manners.

Answer 27

Incivility

Question 28

Assisting coworkers who have heavy workloads, aiding them with personal matters, and showing new employees that ropes when they are first on the job.

Answer 28

Helping

Question 29

Positively representing the organization when in public.

Answer 29

Boosterism

Question 30

Voluntary employee behaviors that contribute to organizational goals by improving the context in which work takes place.

Answer 30

Citizenship behavior

Question 31

Stealing company products or equipment from the organization

Answer 31

Theft

Question 32

Sharing important information with coworkers

Answer 32

Courtesy

Question 33

A performance evaluation system that uses ratings provided by supervisors, coworkers, subordinates, customers, and the employees themselves.

Answer 33

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