Organizational Culture

Question 1

A specific culture type focused on the safety of employees.

Answer 1

Safety culture

Question 2

A mismatch of information that occurs when an employee finds that aspects of working at a company are not what the employee expected it to be.

Answer 2

Reality shock

Question 3

The primary process by which employees learn the social knowledge that enables them to understand and adapt o the organization’s culture.

Answer 3

Socialization

Question 4

Formal events, generally performed in front of an audience of organizational members.

Answer 4

Ceremonies

Question 5

Anecdotes, accounts, legends, and myths passed down from cohort to cohort within an organization.

Answer 5

Stories

Question 6

The images an organization uses, which generally convey messages.

Answer 6

Symbols

Question 7

The shared social knowledge within an organization regarding the rules, norms, and values that shape the attitudes and behaviors of its employees.

Answer 7

Organizational culture

Question 8

A stage of socialization that begins as soon as a potential employee develops an image of what it would be like to work for a company.

Answer 8

Anticipatory stage

Question 9

An organizational culture type in which employees are distant and disconnected from one another.

Answer 9

Fragmented culture

Question 10

A culture created within a small subset of the organization’s employees.

Answer 10

Subculture

Question 11

A specific culture type focused on fostering a creative atmosphere.

Answer 11

Creativity culture

Question 12

A stage of socialization beginning the day an employee starts work, during which the employee compares the information as an outsider to the information learned as an insider.

Answer 12

Encounter stage

Question 13

When a subculture’s values do not match those of the organization.

Answer 13

Countercultures

Question 14

The degree to which a person’s values and personality match the culture of the organization.

Answer 14

Person-organization fit

Question 15

The degree to which employees agree about how things should happen within the organization and behave accordingly.

Answer 15

Culture strength

Question 16

A common form of training during which new hires learn more about the organization.

Answer 16

Newcomer orientation

Question 17

A specific culture type focused on service quality.

Answer 17

Customer service culture

Question 18

The ingrained beliefs and philosophies of employees.

Answer 18

Basic underlying assumptions

Question 19

An organizational culture type in which employees are friendly to one another, but everyone thinks differently and does his or her own thing.

Answer 19

Networked culture

Question 20

The process of ensuring that a potential employee understands both the positive and negative aspects of the potential job.

Answer 20

Realistic job previews

Question 21

A specific culture type focused on promoting sustainability both inside and outside of the organization.

Answer 21

Sustainability culture

Question 22

Aspects of an organization’s culture that employees and outsiders can easily see or talk about.

Answer 22

Observable artifacts

Question 23

The organization’s buildings and internal office designs.

Answer 23

Physical structures

Question 24

A specific culture type focused on fostering or taking advantage of a diverse group of employees.

Answer 24

Diversity culture

Question 25

A theory (attrition-selection-attrition) that states that employees will be drawn to organizations with cultures that match their personality, organizations will select employees that match, and employees will leave or be forced out when they are not a good fit.

Answer 25

ASA framework

Question 26

The beliefs, philosophies, and norms that a company explicitly states.

Answer 26

Espoused values

Question 27

The final stage of socialization, during which newcomers come to learn the content areas of socialization and internalize the norms and expected behaviors of the organization.

Answer 27

Understanding and adaptation

Question 28

The jargon, slang, and slogans used within an organization.

Answer 28

Language

Question 29

An organizational culture type in which employees are friendly to one another and all think alike.

Answer 29

Communal culture

Question 30

The process by which a junior-level employee develops a deep and long-lasting relationship with a more senior-level employee within the organization.

Answer 30

Mentoring

Question 31

An organizational culture type in which employees think alike but are not friendly to one another.

Answer 31

Mercenary culture

Question 32

The daily or weekly planned routines that occur in an organization.

Answer 32

Rituals