Job Satisfaction

Question 1

Employees’ feelings about their actual work tasks.

Answer 1

Satisfaction with the work itself

Question 2

When job duties and responsibilities are expanded to provide increased levels of core job characteristics.

Answer 2

Job Enrichment

Question 3

Employees’ feelings about their boss, including his or her competency, communication, and personality.

Answer 3

Supervision Satisfaction

Question 4

A psychological state indicating the extent to which employees are aware of how well or how poorly they are doing.

Answer 4

Knowledge of Results

Question 5

Employees’ feelings of fear, guilt, shame, sadness, envy, and disgust.

Answer 5

Negative Emotions

Question 6

A pleasurable emotional state resulting from the appraisal of one’s job or job experiences. It represents how a person feels and thinks about his or her job.

Answer 6

Job Satisfaction

Question 7

When employees manage their emotions to complete their job duties successfully.

Answer 7

Emotional Labor

Question 8

In job characteristics theory, it refers to the degree to which the job itself provides information about how well the job holder is doing. In goal setting theory, it refers to progress updates on work goals.

Answer 8

Feedback

Question 9

The idea that emotions can be transferred from one person to another.

Answer 9

Emotional Contagion

Question 10

The degree to which a job requires different activities and skills.

Answer 10

Variety

Question 11

Employees’ feelings about the compensation for their jobs

Answer 11

Pay Satisfaction

Question 12

The degree to which moods are aroused and active, as opposed to unaroused and inactive.

Answer 12

Activation

Question 13

Intense feelings, often lasting for a short duration, that are clearly directed at someone or some circumstance.

Answer 13

Emotions

Question 14

Things that people consciously or unconsciously want to seek or attain.

Answer 14

Values

Question 15

Employees’ feelings about their coworkers, including their abilities and personalities.

Answer 15

Coworker satisfaction

Question 16

The degree to which a job offers completion of a whole, identifiable piece of work.

Answer 16

Identity

Question 17

The degree to which a job allows individual freedom and discretion regarding how the work is to be done.

Answer 17

Autonomy

Question 18

The degree to which a job really matters and impacts society as a whole.

Answer 18

Significance

Question 19

A psychological state reflecting one’s feelings about work tasks, goals, and purposes, and the degree to which they contribute to society and fulfill one’s ideals and passions.

Answer 19

Meaningfulness of Work

Question 20

A theory that argues that job satisfaction depends on whether the employee perceives that his or her job supplies those things that he or she values.

Answer 20

Value-percept Theory

Question 21

States of feeling that are mild in intensity, last for an extended period of time, and are not directed at anything.

Answer 21

Moods

Question 22

A state in which employees feel a total immersion in the task at hand, sometimes losing track of how much time has passed.

Answer 22

Flow

Question 23

A theory that argues that five core characteristics (variety, identity, significance, autonomy, and feedback) combine to result in high levels of satisfaction with the work itself.

Answer 23

Job Characteristics Theory

Question 24

A psychological state indicating the degree to which employees feel they are key drivers of the quality of work output.

Answer 24

Responsibility for Outcomes

Question 25

The degree to which employees feel a sense of happiness with their lives in general.

Answer 25

Life Satisfaction

Question 26

Proactively shaping and molding the characteristics contained within one’s job.

Answer 26

Job Crafting

Question 27

A theory that describes how workplace events can generate emotional reactions that impact work behaviors.

Answer 27

Affective Events Theory

Question 28

The degree to which employees desire to develop themselves further.

Answer 28

Growth Need Strength

Question 29

Employees’ feelings of joy, pride, relief, hope, love, and compassion.

Answer 29

Positive Emotions

Question 30

Employees’ feelings about how the company handles promotions.

Answer 30

Promotion Satisfaction

Question 31

The degree to which employees have the aptitude and competence needed to succeed on their job.

Answer 31

Knowledge and Skill

Question 32

The degree to which an employee is in a good versus bad mood.

Answer 32

Pleasantness