Teams

Question 1

Also referred to as “quality circles”

Answer 1

Teams

-made when a job requires high level of employee interaction

Question 2

Work team

Answer 2

-Collection of 3 or more individuals who interact intensively to provide an organizational product, plan, decision, service
>Factors:
-Identification
-Interdependence
-Power differentiation (lessen by treating others as equals)
-Social distance (lessen by being casual)
-Conflict management tactics
-Negotiation process (win-win style)

Question 3

Types of teams

Answer 3

> Work teams

• formed to produce goods, provide service, increase quality and cost-effectiveness of a product
• CREW: expert specialists who each have specific role positions

> Parallel teams

• aka cross-functional teams
• consists of representatives from various departments within an organization

> Project teams

• formed to produce one-time outputs
• once goal is accomplished, team is dismantled

> Management teams
-provide general direction and assistance to the other teams

Question 4

Group conflict

Answer 4

The psychological and behavioral reaction to a perception that another person is either keeping you from reaching a goal, taking away your right to behave in a particular way
-can either be functional or dysfunctional

Question 5

Types of Conflict

Answer 5

> Interpersonal conflict -occurs between 2 individuals
Individual-group conflict -individual needs different from group’s needs
Group-group conflict -between 2 or more groups

Question 6

Causes of conflict

Answer 6

• competition for resources
• task interdependence
• jurisdictional ambiguity
• communication barriers
• beliefs
• personality

Question 7

Types of Difficult People

Answer 7

> High in control and quick

• Tank: pushy, yelling, aggressive
• Sniper: sarcasm, embarrassment, humiliation
• Know-it-all: dominance, reject arguments

> High in perfection and correct

• Whiner: complains in every situation
• No person: disagrees with every suggestion
• Nothing person: give up on difficult situations

> High in approval

• Yes: agrees to everything and cannot keep commitments
• Maybe person: never taking a stand

> High in attention

• Grenade: tantrums
• Friendly Sniper: poking fun at others
• Think-they-know-it-all: exaggerates, lies to gain attention

Question 8

Conflict styles

Answer 8

>Avoiding
>Accomodating
>Forcing
>Collaborating
>Compromising

• Least Acceptable Result (LAR)
• lowest settlement one is willing to accept
• Maximum Supportable Position
• best possible settlement that a person can ask for
• Best Alternative to a Negotiated Agreement (BATNA)
• if negotiators cannot reach agreement