Stress Management

Question 1

Stressors

Answer 1

Life events or situations that causes stress

Question 2

Stress reactivity

Answer 2

Physiological changes such as elevated blood pressure, increased heart rate, etc.

Question 3

Strains

Answer 3

Physical reactions occur for periods longer than our body can tolerate

Question 4

Eustress

Answer 4

Stressors result in feeling of challenge or achievement

Question 5

Optimal level of arousal (Inverted U Theory)

Answer 5

Having little or too much arousal results in poor performance, whereas moderate levels result in the highest levels of performance

Question 6

Stress sensitization

Answer 6

The amount of stress you have experienced throughout your life seems to affect how you will handle future stress

Question 7

Sources of Stress

Answer 7

> Personal stressors

• family. marriage. health
• fear of the unknown

> Occupational stressors

• Role conflict: expectations don’t match up with the actual work
• Role ambiguity: duties and responsibilities not clearly defined
• Role overload: feeling that they lack skills or workplace resources to complete a task or percive that the task cannot be done in the required amount of time

*To minimize, get clarification about job duties

> Organizational stressors

• person/organization fit
• change (downsizing, restructuring)
• relations with others
• organizational politics (increase probability of obtaining positive outcomes)

Question 8

Life-Work Balance

Answer 8

Vacations, holidays, sick days, rest periods

Question 9

People with this characteristic have an internal locus of control, are strongly committed to activities in their lives and view change as an opportunity for achievement

Answer 9

Hardiness