Organizational Development

Question 1

Process of improving organizational performance by making organization-wide changes rather than individual

Answer 1

Organizational development

Question 2

3 Stages of Employee Acceptance to Change (Lewin)

Answer 2

1. Unfreezing -convince employees that change is necessary
2. Moving -training, new work processes
3. Refreezing -develop ways to keep new changes in place

Question 3

% Stages of Employee Acceptance to Change (Carnall)

Answer 3

1. Denial
2. Defense
3. Discarding
4. Adaptation
5. Internalization

Question 4

2 Types of Change

Answer 4

1. Evolutionary Psychology
   - continual process of upgrading or improving processes
2. Revolutionary
   - drastic change in the way things are done

Question 5

Types of People in Organizational Change

Answer 5

> Change Agents

• people who enjoy change
• if it ain’t broke, break it

> Change Analyst

• are not afraid to make changes but only change if it will improve org.
• if it ain’t broke, leave it alone; if it’s broke, fix it

> Receptive changers

• will not instigate change but willing to change
• if it’s broke, i’ll help fix it

> Reluctant changers

• do not instigate or welcome change but will change if necessary
• Are you sure it’s broken?

> Change resisters

• hate change and scared of it
• it may be broken, but it’s still better then the unknown

Question 6

Shared values, beliefs and traditions that exist among individuals in the organization

Answer 6

Organizational culture (corporate climate/corporate culture)

Question 7

Process whereby new employees learn the behaviors and attitudes they need to be successful in the organization

Answer 7

Organizational Socialization