Tactical Communications & De-escalation

Question 1

What are the 5 core values of AHS?

Answer 1

C.A.R.E.S.

-Compassion
-Accountability
-Respect
-Excellence
-Safety
(pg.5)

Question 2

What are the 7 barriers to communication?

Answer 2

-Physical Barriers
-Intoxication Alcohol/Drugs
-Language Barriers
-Medical Conditions
-Mental Health
-Previous Experiences with Law Enforcement
-Audience
(pg.12)

Question 3

What are some different factors that impact your emotional state and your ability to perform to the highest standard?

Answer 3

Employment conflict, domestic conflict, real or perceived loss, depression, lack of sleep, hunger, etc..

If do understand your emotions and emotional triggers, they will control your actions. You won’t respond in a rational and professional manner.

Understand your triggers, don’t take things personally, apply a positive mental attitude, and know your biases.
(pg.12-15)

Question 4

What are precipitating factors and how do they influence someone’s behaviour?

Answer 4

Precipitating factors are external causes of a behaviour that you and other staff have little to no control over.

They can influence. someone’s behaviour in many ways. Someone may have just experienced some form of loss, therefore they become more frustrated and can lash out. They could also be used to being in a position of power and are less willing to listen to requests or commands as a result.
(pg.18)

Question 5

What is professional empathy and how is it useful?

Answer 5

Professional empathy is the ability to put imagine yourself on equal footing with someone and develop an understanding of the situation they’re in and the feelings they might have. It is a useful tool for helping people to feel heard and understood, and it helps you to optimise your actions to best address that person.
(pg.20)

Question 6

What 4 components of a Peace Officer’s professionalism?

Answer 6

-Dress and Deportment
-Situational Awareness
-Work Persona
-Delivery Style
(pg.21-22)

Question 7

What are the components that make up your delivery style when communicating?

Answer 7

Components of non-verbal communication:
-Personal space
-Body language
-Facial Expressions

Paraverbal:
-Tone
-Pitch
-Volume
-Pace or Cadence
(pg.23)

Question 8

When using Verbal Judo on a compliant person, what are the 8 steps to follow?

Answer 8

1.Formal Greeting
2.Identify Self and Department
3.Reason for Contact
4.Justification
5.Lawful Request
6.Additional Information/Persuasion
7.Decision/Summarize
8.Close
(pg.30)

Question 9

When using Verbal Judo on a non-compliant person, what are the 5 steps to follow?

Answer 9

1.Ask
2.Set context
3.Present options
4.Confirm
5.Act
(pg.31)

Question 10

The S.A.F.E.R. model gives us a framework for when to stop or pause using tactical communications. What does S.A.F.E.R. stand for?

Answer 10

SECURITY: of the people or property under your control
ATTACK: Physical violence/assault in progress, or someone breaches reactionary gap
FLIGHT/FEAR: Fleeing lawful arrest, or officer feels fear
EXCESSIVE REPETITION: 3 appeals in the 5 step model
REVISED PRIORITIES: New information / Change in priorities
(pg.33)