SYS ENG [M9]

Question 1

What are the 6 main principles of TQM?

Answer 1

• Customer Satisfaction
• Total Employee Involvement
• Continuous Improvement
• Strategic and Systematic Approach
• Integrated System
• Facts-based Decision-Making

Question 2

The concept of TOTAL in TQM includes __, __ and __

Answer 2

Customers
Employees
Suppliers

Question 3

____ in TQM Refers to ALL the processes or efforts and work done that are given to an organization by its employees from the LOWER level to the UPPER level.

Answer 3

TOTAL

Question 4

Quality in TQM refers to the amount of ____ that the organization is giving to its customers (in terms of quality)

Answer 4

excellence

Question 5

___ is the LEVEL OF SERVICE that our product or service could provide so that they would be delighted or FULLY SATISFIED

Answer 5

quality

Question 6

____ in TQM is the comprocess of planning the necessary steps that is to be followed by the top-management, supervisors, and even lower level people to complete the execution of an operation

Answer 6

management

Question 7

Customer satisfaction is the first step to clearly identify the ____ then the goal to meet or exceed these customer’s expectations

Answer 7

Target audience

Question 8

One of the Main principles of TQM….

that establish practices to provide the best services so that the product/ service is fully satisfied

Answer 8

Customer satisfaction

Question 9

T or F

Collecting data such as feed is an essential activity to determine the product value as well as areas for possible improvement (regarding customer satisfaction)

Answer 9

T

Question 10

One of the Main principles of TQM….

that means Engaging all employees at every level fosters a culture of ownership and accountability. Employee engagement reflects interest at work (each one knows their role in the company operations and being ‘involved’ leads to higher work efficiency)

Answer 10

Total Employee involvement

Question 11

The 3 critical components of total employee involvement

Answer 11

training
empowerment
team collaboration

Question 12

One of the Main principles of TQM….

that is culture that is adaptive on possible changes to improve reaching (production) targets, on technologies, and on new patterns which one could learn new skills and grow more. It also Emphasizes ongoing refinement of processes, systems, and products.

Answer 12

Continous Improvement

Question 13

Tools like ___ and ____ in Continous Improvement are often used

Answer 13

Plan-Do-Check Act (PDCA)
Six Sigma

Question 14

One of the Main principles of TQM….

is the Alignment across departments and functions ensures seamless operations. It describes how Quality management is viewed as a system interconnected with all organizational functions (marketing - finance - production - delivery).

Answer 14

Integrated System

bonus:
Book (as a product)
The final book output is an integrated effort from the Writer, the Press house, the Printing section, the Machine operator, and more (these people work together to provide a good quality book).

Question 15

One of the Main principles of TQM….

that ensures Decisions are grounded in data, metrics, and analysis rather than intuition.

Answer 15

Fact-based decision making

Note:
– it uses data and metrics for informed choices
– the stats tools and perofmance indicators also guide improvement efforts in decision making

Question 16

One of the Main principles of TQM….

Provide complete plan and strategies on how to produce company product and provided intended service

Answer 16

Strategiec and systemative approach

Question 17

Describe Process-centered Approach (Regarding strategice and systematic approach)

Answer 17

• TQM focuses on optimizing processes to ensure efficiency and quality.
• Clear documentation, standardization, and process control are emphasized.

Question 18

ESSAY!!!!!!!!!

In SYS eng, TQM aligns seamlessly with the discipline’s emphasis on ___________

Answer 18

emphasis on
* Structured processes
* Interdependence of components
* Lifecycle thinking

Question 19

SYS eng focuses on:
______, making TQM principles essential for ______

Answer 19

– designing, developing, and managing complex systems

– for ensuring quality and functionality

Question 20

7 TQM integration in SYS eng

Answer 20

— Customer centric design
— lifecycle quality management
— collaboration and teamwork
— process optimization
— risk management
— verification and validation
— data driven decisions

CLC PRVD

Question 21

What is meant by “Customer centric design” (one of the 7 TQM integration in SYS eng)

Answer 21

— understanding customer reqs and translating them into technical specifications

— ensures that customer needs are PRIORITIZED throughout the system lifecycle

Question 22

What is meant by “lifecylce quality management” (one of the 7 TQM integration in SYS eng)

Answer 22

— TQM applies QUALITY PRINCIPLES across all stages of the system LIFECYCLE - concept development, design implementation, operation, decommissioning.

— ACTIVITIES INCLUDE Regular reviews feedback and loops ensure continuous improvement.

Question 23

What is meant by “COLLABORATION AND TEAMWORK” (one of the 7 TQM integration in SYS eng)

Answer 23

— SINCE sys eng involves MULTIDISCIPLINARY TEAM working together

— shared goals, transparency, corss funtional comms

Question 24

What is meant by “PROCESS OPTIMIZATION” (one of the 7 TQM integration in SYS eng)

Answer 24

— TQM principles ensure that every SYS ENG process, from requirements ANALSYS to TESTING and INTEGRATION, is optimized for quality and efficiency.

— Standardized processes reduce variability and enhance predictability.

Question 25

What is meant by “RISK MANAGEMENT”

(one of the 7 TQM integration in SYS eng)

Answer 25

— Identifying and addressing risks is a core aspect of both systems and TQM.

— Proactive risk mitigation ensures system reliability and performance.

Question 26

What is meant by “VERIFICATION AND VALID”

(one of the 7 TQM integration in SYS eng)

Answer 26

— TQM enhances SYS ENG V&V processes by embedding quality checks and metrics throughout.

— Systems are rigorously tested to meet both technical and customer requirements.

Question 27

What is meant by “data driven decisions”

(one of the 7 TQM integration in SYS eng)

Answer 27

> > TQM promotes the use of data analytics and performance metrics to monitor system progress.

> > In systems engineering, simulations, modeling, and real- time data guide decision-making.

Question 28

4 BENEFITS OF TQM IN SYS ENG

(explain each heheheh)

Answer 28

— Enhanced System Reliability
(TQM ensures ROBUST designs and REDUCT failure rates)

— Improved stakeholder satisfaction
(A customer-focused approach builds trust and loyalty.)

— Cost and Time efficiency
(Continuous improvement reduces rework and delays.)

— Integrated quality culture
(Collaboration across engineering teams enhances overall system quality.)