SYS ENG [M9] Flashcards
What are the 6 main principles of TQM?
- Customer Satisfaction
- Total Employee Involvement
- Continuous Improvement
- Strategic and Systematic Approach
- Integrated System
- Facts-based Decision-Making
The concept of TOTAL in TQM includes __, __ and __
Customers
Employees
Suppliers
____ in TQM Refers to ALL the processes or efforts and work done that are given to an organization by its employees from the LOWER level to the UPPER level.
TOTAL
Quality in TQM refers to the amount of ____ that the organization is giving to its customers (in terms of quality)
excellence
___ is the LEVEL OF SERVICE that our product or service could provide so that they would be delighted or FULLY SATISFIED
quality
____ in TQM is the comprocess of planning the necessary steps that is to be followed by the top-management, supervisors, and even lower level people to complete the execution of an operation
management
Customer satisfaction is the first step to clearly identify the ____ then the goal to meet or exceed these customer’s expectations
Target audience
One of the Main principles of TQM….
that establish practices to provide the best services so that the product/ service is fully satisfied
Customer satisfaction
T or F
Collecting data such as feed is an essential activity to determine the product value as well as areas for possible improvement (regarding customer satisfaction)
T
One of the Main principles of TQM….
that means Engaging all employees at every level fosters a culture of ownership and accountability. Employee engagement reflects interest at work (each one knows their role in the company operations and being ‘involved’ leads to higher work efficiency)
Total Employee involvement
The 3 critical components of total employee involvement
training
empowerment
team collaboration
One of the Main principles of TQM….
that is culture that is adaptive on possible changes to improve reaching (production) targets, on technologies, and on new patterns which one could learn new skills and grow more. It also Emphasizes ongoing refinement of processes, systems, and products.
Continous Improvement
Tools like ___ and ____ in Continous Improvement are often used
Plan-Do-Check Act (PDCA)
Six Sigma
One of the Main principles of TQM….
is the Alignment across departments and functions ensures seamless operations. It describes how Quality management is viewed as a system interconnected with all organizational functions (marketing - finance - production - delivery).
Integrated System
bonus:
Book (as a product)
The final book output is an integrated effort from the Writer, the Press house, the Printing section, the Machine operator, and more (these people work together to provide a good quality book).
One of the Main principles of TQM….
that ensures Decisions are grounded in data, metrics, and analysis rather than intuition.
Fact-based decision making
Note:
– it uses data and metrics for informed choices
– the stats tools and perofmance indicators also guide improvement efforts in decision making
One of the Main principles of TQM….
Provide complete plan and strategies on how to produce company product and provided intended service
Strategiec and systemative approach
Describe Process-centered Approach (Regarding strategice and systematic approach)
- TQM focuses on optimizing processes to ensure efficiency and quality.
- Clear documentation, standardization, and process control are emphasized.
ESSAY!!!!!!!!!
In SYS eng, TQM aligns seamlessly with the discipline’s emphasis on ___________
emphasis on
* Structured processes
* Interdependence of components
* Lifecycle thinking
SYS eng focuses on:
______, making TQM principles essential for ______
– designing, developing, and managing complex systems
– for ensuring quality and functionality
7 TQM integration in SYS eng
— Customer centric design
— lifecycle quality management
— collaboration and teamwork
— process optimization
— risk management
— verification and validation
— data driven decisions
CLC PRVD
What is meant by “Customer centric design” (one of the 7 TQM integration in SYS eng)
— understanding customer reqs and translating them into technical specifications
— ensures that customer needs are PRIORITIZED throughout the system lifecycle
What is meant by “lifecylce quality management” (one of the 7 TQM integration in SYS eng)
— TQM applies QUALITY PRINCIPLES across all stages of the system LIFECYCLE - concept development, design implementation, operation, decommissioning.
— ACTIVITIES INCLUDE Regular reviews feedback and loops ensure continuous improvement.
What is meant by “COLLABORATION AND TEAMWORK” (one of the 7 TQM integration in SYS eng)
— SINCE sys eng involves MULTIDISCIPLINARY TEAM working together
— shared goals, transparency, corss funtional comms
What is meant by “PROCESS OPTIMIZATION” (one of the 7 TQM integration in SYS eng)
— TQM principles ensure that every SYS ENG process, from requirements ANALSYS to TESTING and INTEGRATION, is optimized for quality and efficiency.
— Standardized processes reduce variability and enhance predictability.
What is meant by “RISK MANAGEMENT”
(one of the 7 TQM integration in SYS eng)
— Identifying and addressing risks is a core aspect of both systems and TQM.
— Proactive risk mitigation ensures system reliability and performance.
What is meant by “VERIFICATION AND VALID”
(one of the 7 TQM integration in SYS eng)
— TQM enhances SYS ENG V&V processes by embedding quality checks and metrics throughout.
— Systems are rigorously tested to meet both technical and customer requirements.
What is meant by “data driven decisions”
(one of the 7 TQM integration in SYS eng)
> > TQM promotes the use of data analytics and performance metrics to monitor system progress.
> > In systems engineering, simulations, modeling, and real- time data guide decision-making.
4 BENEFITS OF TQM IN SYS ENG
(explain each heheheh)
— Enhanced System Reliability
(TQM ensures ROBUST designs and REDUCT failure rates)
— Improved stakeholder satisfaction
(A customer-focused approach builds trust and loyalty.)
— Cost and Time efficiency
(Continuous improvement reduces rework and delays.)
— Integrated quality culture
(Collaboration across engineering teams enhances overall system quality.)
