SWOOSH DESK: ORDER DETAILS (NIKE.COM, US) Flashcards
The Order Details / Claims title is on the Case page and holds the details for the Order and Claims. The Order Details tab lists all the Nike.com orders placed under the Consumer’s profile. Here you will find:
Order Date
Number
Number of items
Amount
Type
Order Origin
You can expand the order for more details, including shipping address, product styles, sizes, and colors. From the Order Details tab, you can:
See order history
See auto-generated system emails related to the order
Cancel an order or item
Initiate a Return, Exchange, or Order Modification
Log into Swoosh Training and practice order detail planner
located on order details
View details associated with an order
view tracking information
initiate a cancel, return, exchange or modification
reship an order
resend or forward transactional emails
if more than one order exsists
get the order number from the consumer
hit enter to pull correct order
expanded view
you will see more complete information
need to add verbiage here!!!
click style number to open up product description
click X to close product style window
Resend a Transactional email
need to practice this is swoosh training sandbox
Consumer receives several auto emails from placement to delivery You can resend per request……Falls under WISMO purpose (WISMO-where is my order)
You can send to original email or a new email
Look for green box
Resolution Status ontime
Status Closed
Pulling up order numbers
Exit out once work is complete
Resolution and Status
missing something here
Clicking the style number in Swoosh Desk will show:
Product Name
Description
Color
It is possible to view, forward or resend an automated Nike.com email sent to a Consumer about their order.
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