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Lets Get After It > Creating Rapport/Connection > Flashcards

Creating Rapport/Connection Flashcards

1
Q

Understanding their Needs

A

listen carefully
truly understand
determine how to help
determine how to find the solution

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2
Q

Building Trust

A

Be sincere
Be genuinely interested
demonstrate respect
keep an open mind
extend trust

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3
Q

Sharing Our Knowledge

A

Direct to options that match their needs

Share knowledge of Nike product
Share knowledge of Nike technology

Highlight features and benefits important to them

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4
Q

Find Common Interest

A

Match tone, speech and pace
Communicate efectively

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5
Q

Work Together

A

Win Win solutions
Always Exceed Expectations

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Lets Get After It (39 decks)

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