Service Behaviors Flashcards
1
Q
Invite them In
A
Warmly welcome
Invitation to Nike membership
2
Q
Listen to Learn
A
Pay attention to details, goals, motivations
Be curious and exited
Offer to help
Repeat back/clarify
3
Q
Make It Personal
A
Be Authentic, friendly
Share your name
Make recommendations on their goals
Positive Encouragement
Celebrate all wins (small and big)
3
Q
Get the Win
A
Athlete/Consumer First
Do what is right
Deliver Unexpected
Get them Excited
Invite them Back
4
Q
A
