Best Practices Flashcards
1
Q
Patience and Understanding
A
do not get frustrated
breathe
think about their point of view
2
Q
Take Ownership
A
Empathize
assure
be accountable
3
Q
Showcase your knowledge
A
Study
AKB
SKU
Huddle
Use Empowerment Limit (coach can override)
4
Q
Positive Language
A
friendly language and tone
Need to add go to phrases here
5
Q
A
5
Q
Time Management
A
organize desk
learn from peers
learn from coaches
keep up to date All Things Nike
6
Q
Clearly Communicate
A
Enuciation
No mouth noises, eating, slurping, breathing weird
Express intention clearly
recognize consumer not understanding—sometimes you may need to reword what you are saying!
