Nike Quality Behaviors

Question 1

Solution

Answer 1

Was the consumer issue resolved

Question 2

Connection

Answer 2

did the athlete build a nike connection with the consumer

Question 3

Gear Up

Answer 3

Did the athlete recognize the conversion opportunity and make the recommendation

Question 4

Membership

Answer 4

did the athlete utilize membership in a way that made the consumer feel values

Question 5

Appeasement

Answer 5

Did the athlete offer an appeasement? If so, what type and was it appropriate?

300 is what we are empowered

Question 6

Expectation

Answer 6

Did the athlete set proper expectations in an effort to achieve first contact resolution?