Supervision of Pol-Ch 7, Principles of Interviewing

Question 1

An interchange of views and ideas between two or more persons

Answer 1

interview

Question 2

Process of questioning with the investigator usually assuming a dominant role in relationship, the truth is elicited from a suspect

Answer 2

interrogation

Question 3

major functions of the interview

Answer 3

1. obtain information
2. to communicate or give info
3. motivate employees
4. to help solve personal or group problems
5. to appraise the past, or future situation of employee.

Question 4

On occasions such as employment interviews, what should be carefully avoided

Answer 4

discussion of religion, political beliefs and sexual preferences

Question 5

Conducting an Interview: British psychologist B Muscio found in early studies that questions framed in negative terms had a tendency to elicit inaccurate responses more frequently than did positive questions because why?

Answer 5

negatives are somewhat more suggestive and cause a lessening of caution in response and decreased reliability

Question 6

Question-and-answer technique often plays an important part in police work, especially in interrogation of suspect, the interview procedure wherein this technique is used is successful or not?

Answer 6

not entirely successful since questions seldom elicit the whole story. The exclusive use of this procedure produces barriers and interferes with full communication. Open-ended questions should be framed so that the trend of thought cannot be stopped by Yes or No.

Question 7

_____ and _____ should be fostered between interviewer and interviewee.

Answer 7

mutual trust and confidence

Question 8

This requires that the supervisor suppress any tendency to be the dictator and actively engage in the understanding listener role.

Answer 8

employee-centered characteristic.. Person being interviewed should be the central figure at all times.

Question 9

The successful interviewer will utilize the technique of listening and when true communication takes place, the interviewer should adopt an attitude of _____, which will encourage the interviewee to express himself freely and stimulate continuing resonses.

Answer 9

active listening

Question 10

Good listening, like good interviewing requires _______, ______ and ______

Answer 10

patience, restraint and degree of insight

Question 11

What is a by-product of listening, thru which one gains some insight into the speakers desires, ideas, concepts and attitudes.

Answer 11

Understanding

Question 12

Up to two-thirds of any message is nonverbal; these communications are called

Answer 12

body language…..”often speak more clearly than words”

Question 13

In order to gain real understanding, two thing must exist:

Answer 13

1. sincere desire on the part of the interviewer to gain better understanding of others
2. a forthright approach to the interview designed to make such understanding possible.

Question 14

Every supervisor should avoid allowing his ______ and _____ to color his judgement

Answer 14

personal prejudices and biases

Question 15

Supervisor should be aware that his judgements cannot be sound if they are based on appearances alone. This factor, often called ______

Answer 15

halo effect, simply implies that because persons look alike, one cannot accurately assume they will react alike.

Question 16

The most common interviews are those of an _____ nature involving day-to-day personal contacts between supervisor and his subordinates

Answer 16

informal

Question 17

Supervisor should lead by constantly on the ground and constantly visible to his staff—“MBWA.

Answer 17

managing by walking around

Question 18

Employment interview, the interviewer must inquire into those traits that are best predictors of success

Answer 18

moral integrity
ability to make decisions
insight into problems of society
approaches to dealing with people
personal interest
poise
confidence
temperament

Question 19

The keynote of such an interview, is that of _____ listening coupled with the _____ use of ______ questions to encourage the applicant to talk so that maximum perception can be gained into his inner nature, mental processes, his real character

Answer 19

patient listening, skillful, suggestive questions

Question 20

This interview can be used effectively to inform the employee of his progress, to review his past performance and to give constructive guidance concerning improvement required.

Answer 20

Progress interview

Question 21

This technique allows employee to receive objective criticism in small bits rather than in large, often harmful bites.

Answer 21

sandwich technique

Question 22

California Highway Patrol counsels its supervisors with reference to the personal development interview.

Answer 22

“the guiding principle is that the supervisor should provide the member with a firm sense of direction for self improvement, based on those factors needed by the member to bring about his maximum development

Question 23

Grievance Interview”
Supervisor should explain forthrightly and patiently that the important consideration of the effect such punishment might have on officers future career is

Answer 23

not the severity of the punishment, but the attitude with which it is received

Question 24

unless such interviews are conducted privately, with ample time, one or more seperate interviews to allow for complete ventilation by employee and unless they are held in an objective, constructive atmosphere, he may ?

Answer 24

forever be lost to the agency as productive happy officer. Instead, he may become disgruntled, marginal producer and try to contaminate every other employee who will listen

Question 25

Problem-solving interview:
Supervisor frequently finds it necessary to help his subordinates solve personal problems or otherwise adjust to a particular situation.

Answer 25

consultation interview or chaplain interview.

Question 26

Disciplinary Action Interview:

Regarding a disciplinary matter, the employee should be interviewed in two settings

Answer 26

interviewed during investigation

interviewed to be informed of the findings, conclusions, recommendations and penalty

Question 27

The interview to inform the subordinate of the disposition of the investigation should be conducted promptly upon conclusion of inquiry.

Answer 27

informative interview

Question 28

some supervisors occasionally need to be reminded that the fundamental responsibility for ____ and _____ rests with the immediate supervisor at the operational level, not with the law enforcement executive.

Answer 28

direction and control

Question 29

One of the frequent failures of supervisors human management functions that has a long-term advserse effect on organizations image results from neglect of someone in authority to discuss circumstances surrounding an employees seperation from service.

Answer 29

separation interview- it is most important to learn the true reasons for a resignation rather than the expressed reason.

Question 30

Some interviews are unsuccessful because of failure of the parties to communicate what is meant or to understand what is said. Others fail because of ?

Answer 30

1. ignorance
2. faulty recollections
3. tendency to say what one thinks he is expected to say
4. distortions that creep into the reporting of results when facts are interpreted on basis of subjective impressions rather than objective facts

Question 31

Success of the interview is dependent on factors such as the ability of the interviewer in eliciting accurate responses and personalities of both parties—- their ____, ____ and ____

Answer 31

idiosyncrasies, attitudes and biases