Supervision of Pol-Ch 10, Employee Dissatisfaction and Grievances Flashcards
Studies have consistently shown that employee dissatisfaction and grievances arise from factors that can categorized into four areas:
*Crank and Caldero have identified organizational practices as the primary source of stress for police officers
- working environment
- harsh, abusive, tyrannical or inept supervision
- misunderstanding about polices and procedures
- management failures of various types
physical factors in working environment give rise to a large portion of employee dissatisfaction
bad lighting, improper temperature, uncleanliness, unsatisfactory operational equipment
Poor supervisory practices account for a large share of _____and _____feelings of employees
dissatisfaction and negative
These dissatisfactions are prime cause of grieveances and complaints of various types and contribute markedly to a lowering of more
inept supervisory practices section
failures of management give rise to many negative reactions of workers.
empty
under rules of conduct, individuals indicated that their greatest concern was that such rules and regulations placed undue restrictions on their personal rights.
rules of conduct section
_____ of supervisors in enforcing all organizations rules is perceived far more frequently than any other cause as a reason for opposition
inconsistency
A _______ in his position is present when the tenured employee has a legitimate claim to his job as conferred by statute, contract or existing rules or understandings.
property interest
An ______ interest is involved if the employers action in dismissing him significantly damages his reputation or standing in the community or stigmatizes him to such a degree that he is unable to get another job
employees liberty interest
which are at the heart of procedural due process, require that he be given an opportunity to clear his name, honor and reputation
fair play and justice
A ______interest is involved only when the employee is able to show that he suffered a damaged reputation as a result of public disclosure of the reasons for the discharge and he was stigmatized to such he was unable to get job
liberty
US Supreme Court held in Loudermill
tenured public employee is entitled, under due process, to oral or written notice of the charges against him and an opportunity to tell his side of the story before he is terminated
safest course to follow in important disciplinary cases would be
The Morrissey procedure
involving frequent transfer from one place, one shift or one assignment to another is called
so-called freeway therapy, transfer treatment or the wheel
when some factor in an employees working environment causes him to complain orally or more formally, in writing, its is usually referred to
grievance
According to Holden, regarding grievances
Where possible, grievances should be handled at lowest possible level. This saves time, resources and egos
Four steps involved when dissatisfaction degenerates into formal grievances
- supervisor receives complaint-tries to resolve the issue. If supervisor inquiry reveals a true basis for the complaint, he takes corrective action and resolve the issue then and there. if unable to resolve, matter becomes an official grievance
- complaint referred to an intermediate level of management for resolution
- grievance is transmitted to top level of management within organization
- voluntary arbitration- typical work contract usually provides that both parties accept as binding the decision of an impartial arbitrator
_____ and ____ on the part of the supervisor, the employee and employee rep are essential to prompt resolution
reasonableness and fairness
what percentage of grievances brought to an arbitration hearing involve discipline brought against an officer.
90%
the ____ step in the procedure is most critical to the employee, the supervisor and the organization
first step
