Supervision of Pol-Ch 1, The Supervisors Role Flashcards
Authors of book
- Nathan F Iannone- Ret. LAPD, professor at Fullerton Coll, Ca
- Marvin D Iannone- Ret. Chief at Beverly Hills, Asst Chief LAPD
- Jeff Bernstein- President, Bernstein and Assoc
Ret. Serg Miami Beach PD
who wrote first edition of Supervision of Police Personnel in 1970
Nathan Iannone
considered by many to be the bible of police supervision
Supervision of Police Personnel
In modern administrative terminology, management denotes the process of directing and controlling people and things so ____
organizational objectives can be accomplished
A worker’s _____ and _____is more strongly influenced here by his immediate superior than by any other factor in his environment.
performance and morale
people are responsible for production. The supervisor is responsible for the ____
people
Supervisor must develop the art of ______?
influencing others, coordinating their efforts and directing them to proper goals in such a way to obtain their obedience, confidence, respect and loyal cooperation
who made statement “Morale cannot be legislated or induced by logical argument; neither can it be bought for a price.”
Joseph Tiffin- Industrial Psychology
Supervisor should have a good working knowledge of the principal aspects of the job for which they are responsible. They must have a basic understanding of other scientific disciplines that contribute to the science of leadership which are ?
- psychology
- sociology
- anthropology
- scientific criminal invest.
supervisor’s should keep himself abreast of fundamental changes in ______,_________,_________in order to be equipped to carry to his subordinates the info they need.
practices
techniques
procedures
Supervisor’s should prepare himself for this position by gaining a good working knowledge of the principles of ____, _____ ,______and _____
organization, administration, management; know and understand principles of performance evaluation.
Under Organizational Knowledge, supervisor should prepare himself for position by gaining knowledge and understanding of the
policies, rules, procedures, practices, functions and objectives of his organization
Supervisor must understand the importance of the informal organization within the police dept. Why?
These groups and their leaders have influence in the department. These groups that operate without official authorization.
Volcker Commission emphasized the importance of understanding informal organizations in ___
“The Report of the National Commission on the Public Service.”
In a supervisor’s day-to-day relationships with people, the supervisor is expected to function in following ways.
- Planner
- Personnel officer- assign subordinates as scientifically as possible for where they are best suited and most needed. “place round plugs in round holes”.
- trainer-
- Controller
- Decision maker and Communicator-
- As a leader
One of the primary functions of a supervisor is ___________?
decision making
What ? has a vital bearing on their interpersonal relations, between supervisor and subordinate
The manner in which superior officer communicates with subordinate
major responsibility of every supervisor is to
provide leadership for employees under him
Good leader, must possess traits of ?
honorableness, courageousness and vitality;
He must be reasonably intelligent, have good common sense, and must be persuasive and flexible.
in order for subordinate to achieve and maintain a high level of efficiency, the supervisor must?
motivate his subordinates by giving them positive incentives that will encourage them. Supervisor can help subordinates by providing Enlightened Leadership.
_____occupies a key position in any organization because of his intimate influence on conduct and performance of those who do the work,
first-line supervisor
a vital function of his position within the organization so that it will operate effectively is
coordination of people and units within organization
if supervisor fulfills his responsibilities improperly, _____ is likely to be ___
coordination and poor
if a supervisor is to perform their complex task efficiently and effectively, they must acquire what?
understanding of basic principles of leadership and the tenets of organization and management
Which supervisor type obtain better results; Employee-centered supervisor or Production-centered ones.
Employee-centered supervisors
Errors occur with inexperienced employees. When they do they should be treated as constructively as possible. When mistakes “of the head” are made, often the training value exceed the harm done; if made “of the heart”, negative corrective action may be indicated to prevent recurrence.
Controller section: