Supervision of Pol-Ch 1, The Supervisors Role

Question 1

Authors of book

Answer 1

1. Nathan F Iannone- Ret. LAPD, professor at Fullerton Coll, Ca
2. Marvin D Iannone- Ret. Chief at Beverly Hills, Asst Chief LAPD
3. Jeff Bernstein- President, Bernstein and Assoc
   Ret. Serg Miami Beach PD

Question 2

who wrote first edition of Supervision of Police Personnel in 1970

Answer 2

Nathan Iannone

Question 3

considered by many to be the bible of police supervision

Answer 3

Supervision of Police Personnel

Question 4

In modern administrative terminology, management denotes the process of directing and controlling people and things so ____

Answer 4

organizational objectives can be accomplished

Question 5

A worker’s _____ and _____is more strongly influenced here by his immediate superior than by any other factor in his environment.

Answer 5

performance and morale

Question 6

people are responsible for production. The supervisor is responsible for the ____

Answer 6

people

Question 7

Supervisor must develop the art of ______?

Answer 7

influencing others, coordinating their efforts and directing them to proper goals in such a way to obtain their obedience, confidence, respect and loyal cooperation

Question 8

who made statement “Morale cannot be legislated or induced by logical argument; neither can it be bought for a price.”

Answer 8

Joseph Tiffin- Industrial Psychology

Question 9

Supervisor should have a good working knowledge of the principal aspects of the job for which they are responsible. They must have a basic understanding of other scientific disciplines that contribute to the science of leadership which are ?

Answer 9

1. psychology
2. sociology
3. anthropology
4. scientific criminal invest.

Question 10

supervisor’s should keep himself abreast of fundamental changes in ______,_________,_________in order to be equipped to carry to his subordinates the info they need.

Answer 10

practices
techniques
procedures

Question 11

Supervisor’s should prepare himself for this position by gaining a good working knowledge of the principles of ____, _____ ,______and _____

Answer 11

organization, administration, management; know and understand principles of performance evaluation.

Question 12

Under Organizational Knowledge, supervisor should prepare himself for position by gaining knowledge and understanding of the

Answer 12

policies, rules, procedures, practices, functions and objectives of his organization

Question 13

Supervisor must understand the importance of the informal organization within the police dept. Why?

Answer 13

These groups and their leaders have influence in the department. These groups that operate without official authorization.

Question 14

Volcker Commission emphasized the importance of understanding informal organizations in ___

Answer 14

“The Report of the National Commission on the Public Service.”

Question 15

In a supervisor’s day-to-day relationships with people, the supervisor is expected to function in following ways.

Answer 15

1. Planner
2. Personnel officer- assign subordinates as scientifically as possible for where they are best suited and most needed. “place round plugs in round holes”.
3. trainer-
4. Controller
5. Decision maker and Communicator-
6. As a leader

Question 16

One of the primary functions of a supervisor is ___________?

Answer 16

decision making

Question 17

What ? has a vital bearing on their interpersonal relations, between supervisor and subordinate

Answer 17

The manner in which superior officer communicates with subordinate

Question 18

major responsibility of every supervisor is to

Answer 18

provide leadership for employees under him

Question 19

Good leader, must possess traits of ?

Answer 19

honorableness, courageousness and vitality;

He must be reasonably intelligent, have good common sense, and must be persuasive and flexible.

Question 20

in order for subordinate to achieve and maintain a high level of efficiency, the supervisor must?

Answer 20

motivate his subordinates by giving them positive incentives that will encourage them. Supervisor can help subordinates by providing Enlightened Leadership.

Question 21

_____occupies a key position in any organization because of his intimate influence on conduct and performance of those who do the work,

Answer 21

first-line supervisor

Question 22

a vital function of his position within the organization so that it will operate effectively is

Answer 22

coordination of people and units within organization

Question 23

if supervisor fulfills his responsibilities improperly, _____ is likely to be ___

Answer 23

coordination and poor

Question 24

if a supervisor is to perform their complex task efficiently and effectively, they must acquire what?

Answer 24

understanding of basic principles of leadership and the tenets of organization and management

Question 25

Which supervisor type obtain better results; Employee-centered supervisor or Production-centered ones.

Answer 25

Employee-centered supervisors

Question 26

Errors occur with inexperienced employees. When they do they should be treated as constructively as possible. When mistakes “of the head” are made, often the training value exceed the harm done; if made “of the heart”, negative corrective action may be indicated to prevent recurrence.

Answer 26

Controller section: