steps to i care listen Flashcards

1
Q

no. 1

A

look at person

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2
Q

no. 2

A

pay attention

think only of that

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3
Q

no. 3

A

listen don’t interrupt

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4
Q

no. 4

A

understand their point of view

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5
Q

no.5

A

look at body language and tone this gives you clues

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6
Q

no. 6

A

ask questions

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7
Q

no. 7

A

repeat in own words

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