Steps of Service - Dinner

Question 1

Greeting/Mark Table

Within 1 minute of being seated

Answer 1

If guest made reservation, use the name on the chit to address them. Introduce yourself, pick up the reservation sign and mark with beverage napkins.

Question 2

Drink Order

Within 4 minutes of being seated

Answer 2

Always take a card when starting a tab. If guest chooses not to start tab, close their checks out right away after delivering drinks.

Micros: Table # - Last name on card.

Question 3

Food Order

Upon beverage service or 4 minutes after

Answer 3

Keep in mind the space of the table and how much food they are ordering.

Question 4

Mark Table

Immediately after putting order in

Answer 4

Make sure guests have all the appropriate dinnerware on the table prior to firing their 1st course.

Question 5

Table Check Back

Within 2 minutes of food delivery

Answer 5

Promptly check for flavor, taste, correct order and quality.

Question 6

Clear Plates and Silverware

Ongoing

Answer 6

Never on the table but in your hand.

Question 7

Check Presentation

After table is cleared

Answer 7

Make sure check is presented at least 15 minutes before the arrival of the next reservation or before the end of table time limit.