Step 3 (Page 47-49) Faith

Question 1

1

Move to the kitchen table (Project Worksheet Page 4)

Answer 1

When it comes to choosing the company you want to trust your home to for this project, what are your expectations?

What are you looking for?

After prospect responds, ask if they’ve had problems with that in the past.

Take notes on page 4 of the Project
Worksheet

Question 2

Thank you for sharing that, we hear those same expectations almost every time.

Answer 2

What about the company having insurance?

Would that be a concern?

Ok.

We ask every customer that question because we know two things to be true.

Open to Presentation Page1 (Happy Family)

Question 3

First, if you’re like most peoole,

Answer 3

(point to the happy family with your
pen) your home is your largest financial investment,

and secondly
(turn to page 2) —

Choosing the right company is your most important decision, and often can be the most difficult decision.

Here’s some facts about our industry:

1. The Home Improvement Industry is a billion annually.
2. 1/3 of All Money Spent on home improvements is spent to redo previous work.
   (Harvard Joint Center for Housing Studies)
3. 1/3 of All Work Needs some sort of repair within 1 year.
   (Home Tech Information Systems)
4. 96% Of All Contractors fail in their first 5 years
   (SBA: Small Business Administration)
5. 38.95% of All Complaints went UNRESOLVED

(BBB survey - over 60 million inquiries)

You deserve peace of mind

Question 4

(Turn to page 3)

To give you the “peace of mind” you deserve,
Swifthand Painting has been…

Answer 4

Needs Update

Question 5

(Turn to page 5) For your protection..
_
8 Answers

Answer 5

1. We are bonded and insured.
   You are covered by our 1 million dollar

General Liability Policy…you said that is important to you. Is that
right?…

(2. We have an EPA Lead Certified staff) ?

3. (/Opt 1) do everything that the law requires.
4. (0pt 2} That means that we are equipped to deal with any lead-based
   paint when the situation calls for it.
5. Trained Project Consultants, like me, and experienced Project Managers
6. Our Experienced Craftsmen work in neighborhoods like this on projects
   like yours every day.
7. HAAG Certified Roof Inspector
8. Certified GAF Contractor

Question 6

(Turn to Page 6) Our Promise to you is…

Answer 6

1. Industry Leading Warranties…you said that was important
2. Instant Service
   a. 24-hour return calls
   b. Scheduled within 48 hours
3. We make sure you are well taken care of - AND our reputation
   reflects that.
   (point at the reviews)

Question 7

(Turn to Page 7) Customers also ask how they can pay for the project.

Answer 7

• One, We accept cash & check, of course
• Two, We accept all major credit cards, in case you want those points
• Three, we also have easy AND attractive payment plans that may not be available through other companies

Question 8

Mr. Prospect, based on what you told me

Answer 8

you were looking for from a company and the information that I’ve shared with you today, would you say Swifthand is the company you’d trust your home to for this project?