Standard operating procedures

Question 1

What is a SOP (4)

Answer 1

1. A Standard Operating Procedure (SOP)
2. A document containing a set of step by step instructions made up by an organisation to help workers carry out complex routine operations
3. i.e. specifying in writing how to perform a specific task
4. SOPs should be reviewed regularly

Question 2

What are the benefits of SOPs in healthcare/pharmacy settings (6)

Answer 2

1. Assure quality and consistency of services
2. Ensure safe practice
3. Fully utilise the expertise of all staff members
4. Avoid confusion over roles
5. Guide/ advise locums and part-time staff
6. Help train new staff

Question 3

Where would you find SOPs (5)

Answer 3

1. Community Pharmacy
2. Hospital Pharmacy
3. Pharmacy Industry
4. GP practice
5. Aseptic manufacturing units

Question 4

Who writes SOPs (3)

Answer 4

1. a person who does the job or task
2. someone responsible for leading and/or training those employees who do the job
3. Other people should form groups to review and contribute to the SOP

Question 5

Who produces SOPs (6)

Answer 5

1. NPA
2. RPS
3. NHS England
4. Locally within community pharmacies
5. Locally within hospital pharmacies
6. Locally within GP practices …