Basic communication skills

Question 1

How can you ensure patient centred communication (5)

Answer 1

1. Listen without interrupting
2. Reflected to show understanding
3. Allowing the patient to ask questions
4. Check understanding
5. Respond to verbal and non-verbal cues

Question 2

How can you ensure effective content communication (8)

Answer 2

1. Introduce name and role
2. Confirm patient identity
3. Tell patient name of medicine
4. Explain what the medicine is for
5. Explain how the medicine is taken
6. Provide additional information (e.g. side effects)
7. Answer patient questions appropriately
8. Provide safety netting information