Stakeholder Flashcards
Who are stakeholders?
Individuals, groups, organization that may affect, be affected by or perceive itself to be affected by a project and/or its results.
How is project resource management similar to project stakeholder management?
Both require the management of resources, expectations, assessments of the stakeholders’ impacts to the project, the execution of project work
When should stakeholder management be reviewed?
When the project moves through different phases in its life cycle, when current stakeholders are no longer involved in the work of the project or new stakeholders become members, when there are significant changes in the organization or the wider stakeholder community
What are the processes in the project stakeholder management process?
Identify stakeholders, Plan stakeholder engagement, manage stakeholder engagement, monitor stakeholder engagement
What are some trends and emerging practices for project stakeholder management?
Stakeholder identification Team influence Stakeholder reviews Co-creation - places greater emphasis on including affected stakeholders in the team as partners Value of engagement
What are some tailoring considerations for the project stakeholder management process?
Stakeholder diversity
Complexity of stakeholder relationships
Communication technology
What are some questions to ask for tailoring considerations for project stakeholder management?
“How many stakeholders are there? How diverse is the culture within the stakeholder community”
“How complex are the relationships within the stakeholder community?”
“What communication technology is available and is it worth using?”
“What support mechanisms are in place to ensure that best value is achieved from the technology?”
What are some considerations for project stakeholder management in an agile environment?
Higher level of engagement, adaptive teams engage with stakeholders directly, aggressive transparency
When is the identify stakeholders process done?
After the project charter is approved, repeated as necessary
What are the methods of stakeholder categorization?
Power/interest grid, power/influence grid, impact/influence grid
Stakeholder cube - refines grid model
Salience model - describes classes of stakeholders based on assessments of power, urgency, and legitimacy.
Directions of influence model - upward, downward, outward, sideward
Prioritization
What is the output of stakeholder analysis?
Their positions in the organization, roles on the project, “stakes”, expectations, attitudes and their interest
What is the stakeholder register?
An output of the identify stakeholders process. Contains stakeholder details such as identification information, assessment information, stakeholder classification
What is the stakeholder engagement assessment matrix?
Compares the current engagement level of stakeholders to their desired engagement levels required for the project.
How can the engagement level of stakeholders be classified?
Unaware of project and impacts Resistant to changes Aware, but indifferent Aware and supportive Aware and leading by actively engaging
What are the inputs to the identify stakeholders process?
Organizational process assets Enterprise environmental factors Project documents Project management plan Project charter Business documents Agreements
What are the outputs to the identify stakeholders process?
Stakeholder register
Project documents updates
Project management plan updates
Change requests
What are tools and techniques for the identify stakeholders process?
Data gathering Data analysis Expert judgement Data representation Meetings
What is the purpose of the plan stakeholder engagement process?
Establishes how stakeholders will be engaged in project decisions and execution by analyzing their influence, interests, needs and impact
What situations may require updates to the stakeholder engagement plan?
Start of a new phase Changes to org New individuals become stakeholders Current stakeholders leave When outputs of other project processes require a review of stakeholder engagement strategies
What are the inputs to the plan stakeholder engagement process?
Project charter Enterprise environmental factors Organizational process assets Project documents Project management plan Agreements
What are the outputs of the plan stakeholder engagement process?
Stakeholder engagement plan
What are the tools and techniques used for the plan stakeholder engagement process?
Meetings Decision making Data analysis Data gathering Expert judgement Data representation
What is the purpose of managing stakeholder engagement?
Allows the project manager to increase support and minimize resistance from stakeholders.
Can address any risks or potential concerns.
Clarifies and resolves issues that have been identified.
How are stakeholder expectations managed?
Through negotiations and communications
What are the inputs to the manage stakeholder engagement process?
Organizational process assets
Project documents
Enterprise environmental factors
Project management plan
What are the outputs to the manage stakeholder engagement process?
Project management plan updates
Project documents updates
Change requests
What tools and techniques are used for the manage stakeholder engagement process?
Communication skills Ground rules Expert judgement Meetings Interpersonal and team skills
What is the purpose of the monitor stakeholder engagement process?
Monitors stakeholder relationships and tailors engagement strategies by modifying those strategies and plans.
Maintains or increases the efficiency and effectiveness of stakeholder engagement activities as the project evolves and its environment changes
What is the role of the project manager for the monitor stakeholder engagement process?
Maintain an accurate stakeholder register
What are the inputs to the monitor stakeholder engagement process?
Project management plan Enterprise environmental factors Project documents Organizational process assets Work performance data
What are the outputs to the monitor stakeholder engagement process?
Work performance information
Project management plan updates
Project documents updates
Change requests
What tools and techniques are used in the monitor stakeholder engagement process?
Data representation Meetings Interpersonal and team skills Communication skills Data analysis Decision making
