Quality Flashcards
What is the purpose of project quality management?
Plan quality management, manage quality, control quality, ensure quality is measured using the right standards for the domain of the project
What outputs are generated from project quality management?
Verified deliverables and quality reports
Depending on the project, what might the project team need to have knowledge of to evaluate data?
Statistical control processes
What is prevention?
Performing an intentional activity to ensure the future performance of the project work is aligned with the project management plan
What is inspection?
The examination of a work product to determine if it conforms to documented standards
What is attribute sampling?
A process that determines whether or not the deliverable conforms to specification
What is variable sampling?
Process that measures a deliverable’s conformance to a specific degree
What are tolerances?
A specific range of acceptable results
What are control limits?
Identifies the boundaries of variation in a process
What is Quality?
The degree to which a product fulfills the requirements
What is Grade?
The item’s classification based on its technical characteristics
What is quality conformance?
The degree that the product or service meets the established quality requirements
What is quality non conformance?
The degree that the product or service doesn’t meet the established quality requirements
What is cost of quality (COQ)
the cost incurred in ensuring the quality of the project
Defect prevention is an investment made by who?
The organization
What are the processes in the Project Quality Management Process?
Plan quality management
Manage quality
Control quality
What are tailoring considerations for the Project Quality Management process?
Policy compliance auditing
Standards and Regulatory Compliance
Continuous improvement
Stakeholder Engagement
What questions would you ask to tailor for the project quality management process?
“What quality policies and procedures exist in the organization?”
“What quality tools, techniques, and templates are used in the organization?”
“Are there any specific quality standards in the industry that need to be applied?”
“Are there any specific governmental, legal, regulatory constraints that need to be taken into consideration?”
“How quality improvement will be managed in the project? Will it be managed at the organizational level or at the level of each project?”
“Is there a collaborative environment for stakeholders and suppliers?”
What are tailoring considerations for Agile/Adaptive environments?
Focus on small batches of work
Frequent quality and review steps
Stakeholders check in with project team members responsible for quality
What are trends and emerging practices for the project quality management process?
Customer satisfaction - conformance to requirements and fitness for use
Continual improvement - Plan-do-check-act cycle (PDCA), Total quality management (TQM), Six Sigma, Lean Six Sigma
Management Responsibility - participation of all team members
Mutually Beneficial Partnerships with Suppliers - An organization and its suppliers are interdependent so long term relationships are preferred
What is the purpose of the plan quality management process?
Identifies the quality requirements and standards as well as the documentation requirements that demonstrate compliance with those standards. Provides guidance on how quality will be managed throughout the project.
What are the ouputs of the plan quality management process that need to be communicated to the team?
Quality management plan
Quality metrics
Who does the project manager need to work with to perform initial inspections, checking of rework, etc.
Quality assurance and quality control teams
What are the types of quality costs?
Prevention, Appraisal, and Failure
What are prevention costs?
Related to the prevention of poor quality
What are appraisal costs?
Related to evaluating, measuring, auditing and testing the product of the project
What are failure costs?
Include any costs related to nonconformance
What does the plan for quality management include?
Quality standards and objectives
Quality roles within the team
Deliverables and processes subject to review
Quality control and management activities
Quality tools
What are inputs to the plan quality management process?
Project management plan Project documents Enterprise environmental factors Organizational process assets Project charter
What are outputs to the plan quality management process?
Project documents updates
Quality management plan
Project management plan updates
Quality metrics
What are some tools and techniques used for planning quality management?
Decision making Meetings Expert judgement Data gathering Data representation Test and inspection planning Data analysis
What is benchmarking?
A data gathering technique that involves comparing practices to those of comparable projects to identify best practices.
What are logical data models?
Visual representations of an organizations data, used to identify where quality issues can arise
What is mind mapping?
A diagramming method to visually organize information
What is cost benefit analysis?
A financial analysis tool used to estimate the strengths and weaknesses of alternatives in order to determine the best alternative in terms of benefits.
Why is it good to analyze the cost of quality during the plan quality management process?
Determining the COQ helps you understand the allocation of budget.
What is the purpose of the manage quality process?
Translates the quality management plan into executable activities, which increases the probability of meeting the quality objectives and identifies causes of poor quality
What are inputs to the manage quality process?
PRoject documents
Organizational process assets
Project management plan
What are the outputs to the manage quality process?
Test and evaluation documents Project management plan updates Project documents updates Change requests Quality reports
What are some tools and techniques for the manage quality process?
Decision making Audits Quality improvement methods Problem solving Design for X (DfX) Data representation Data analysis Data gathering
What is multicriteria decision analysis?
Used to identify issues and suitable alternatives that should be prioritized. The criteria are established before being applied to all alternatives to determine a score for each.
What are some objectives of a quality audit?
Identifying good and best practices implemented
Identifying nonconformity, gaps
Contributing to lessons learned repository
What are affinity diagrams?
Can organize potential causes of defects into groups that show areas that need improvement
What is alternatives analysis?
Used to evaluate identified options in order to select which approaches are most appropriate to use
What is the control quality process?
Entails monitoring and recording the results of quality management activities by assessing performance and ensuring the project outputs are complete, correct and meet customer expectations.
What is the impact of the control quality process?
Corrective actions may be required, triggering the change management process.
What output from the control quality process is an input to the validate scope process?
verified deliverables
What is control quality?
Concerned with the correctness of the deliverables and meeting quality requirements
What is validate scope?
the process of formalizing acceptance of the completed deliverables
How is the manage quality and control quality process different?
The control quality process implements the actions that are set up in the manage quality process. The control quality process includes tasks for the actual quality measurements while the manage quality process makes sure that the right quality standards are used for controlling quality.
What are the inputs to the control quality process?
Project management plan Project documents Organizational process assets Enterprise environmental factors Work performance data Deliverables Approved change requests
What are the outputs to the control quality process?
Work performance information Project documents updates Project management plan updates Change requests Quality control measurements Verified deliverables
What are some tools and techniques for the control quality process?
Data gathering Meetings Inspection Data analysis Data representation Testing or product evaluations
What are control charts?
Used to determine whether or not a process is stable or has predictable performance
