Software Troubleshooting | Concepts Flashcards
Kate is experiencing inconsistent Web access; sometimes it is down for a few
minutes at a time. She does not lose a connection to her local network but
can’t browse. What symbol appears on her Windows 10 screen to warn her
that her access to the Internet is down?
A red ! on the taskbar
A red ? on the taskbar
A yellow ! on the WiFi icon on the taskbar
A red * on the taskbar
A yellow ! on the WiFi icon on the taskbar
Which message indicates that the boot/BCD file on the active partition may
be missing?
The Windows Boot Configuration Data file is missing required
information
Fixboot
GRUB loader error
failsafeX
The Windows Boot Configuration Data file is missing required
information
Which of the following options appears when a macOS machine is booted
with Cmd+R? (Choose all that apply.)
Disk Utility
Get Help Online
Reinstall macOS
Restore from Time Machine Backup
Disk Utility
Get Help Online
Reinstall macOS
Restore from Time Machine Backup
What kind of malware can cause home page settings to change?
Pop-ups
Browser redirection
WannaCry
Rapidly opening windows
Browser redirection
Which current OS version(s) includes built-in security protections?
macOS
Linux
Neither A nor B
Both A and B
macOS
What is the main purpose of a bootable antivirus program?
It allows continuous scanning for malware.
It can run scans without an OS.
It checks the BIOS/UEFI for viruses.
It scans the OS as it loads
It can run scans without an OS.
What is the second step in the best practice procedure for removing malware?
Identify symptoms.
Disable System Restore.
Quarantine infected systems.
Update anti-malware software
Quarantine infected systems.
Ivan is trying to stream music on his cell phone, and his usual app wouldn’t
work. What should his first step be?
Keep his finger on the app icon until it wiggles and then delete it.
Restart the phone.
Shut down the phone.
Update the app.
Update the app.
Lorna likes to stream TV shows on her phone while on the bus. One day her
service slows down, and she can’t watch her shows. Why would Lorna’s phone
slow down so much?
Lorna changed her bus route and now goes a different way to work.
Lorna watched so much TV this month that her provider throttled her
data rate.
Lorna forgot to pay her bill.
Lorna’s phone provider merged with a cable company, and they decided to change her service.
Lorna watched so much TV this month that her provider throttled her
data rate.
Eric is stuck in a system lockout. What likely caused this to happen to him
His phone was infected with malware.
Eric opened an infected attachment in an email.
Eric didn’t pay his phone bill.
Eric forgot his password
Eric forgot his password
How would you try to repair a missing or corrupt BOOTMGR file on a Windows system?
Use the System Recovery options.
Use the Advanced Boot options.
Reboot the computer and edit the BIOS startup program.
Download a new BOOTMGR file from the Internet
Use the System Recovery options.
Which of the following procedures best describes how to access the special
startup modes in macOS?
Press Ctrl+R
Press Cmd+R
Press Ctrl+Alt+Del
Press Alt+F1
Press Cmd+R
Which of the following could be causes of poor system performance on a
Windows computer? (Choose all that apply.)
The drive containing paging and temporary files is nearly full.
Dust and dirt are restricting airflow, and the CPU is overheating.
Too many services are configured to start automatically during startup.
Minimum memory requirements have been met but not exceeded
The drive containing paging and temporary files is nearly full.
Dust and dirt are restricting airflow, and the CPU is overheating.
Too many services are configured to start automatically during startup.
Minimum memory requirements have been met but not exceeded
In which of the following locations would you find the log files that Windows
creates to describe information, warnings, and errors on your system?
Device Manager
Event Viewer
Finder
Recovery Environment
Event Viewer
System Restore is used to do which of the following?
Restore the system to its original configuration.
Remove apps that are not from the Microsoft Store and reinstall apps
that are from the Microsoft Store.
Use a system image to restore the computer to its original condition.
Create a restore point with which to restore the computer to an earlier
point in time
Create a restore point with which to restore the computer to an earlier
point in time
Which Windows utility is used to disable any programs and services that run
when the computer boots?
regedit
msconfig
sfc
msinfo32
msconfig
In Windows 8/8.1, which of the following procedures is used to open Safe
mode? (Choose two.)
Press F8 during startup.
Press Alt+F1 during startup.
Use msconfig and go to the Boot tab.
Reboot, hold down the Shift key, and select Restart
Use msconfig and go to the Boot tab.
Reboot, hold down the Shift key, and select Restart
Match each of the following Advanced Boot options or Startup Settings
options with the phrase that describes its function.
Safe Mode
You have just upgraded a device driver, and Windows won’t start.
Match each of the following Advanced Boot options or Startup Settings
options with the phrase that describes its function.
Boot Logging
You want to determine which device or process is stopping startup.
Match each of the following Advanced Boot options or Startup Settings
options with the phrase that describes its function.
Low Resolution
You have just installed a new video card, and Windows won’t start
Match each of the following Advanced Boot options or Startup Settings
options with the phrase that describes its function.
Last Known Good Configuration
You have just installed new hardware or software, and Windows won’t
start.
Match each of the following Advanced Boot options or Startup Settings
options with the phrase that describes its function.
Disable Automatic Restart
You frequently encounter STOP errors.
Which of the following is the best way to stop mobile devices from pairing with unknown Bluetooth devices?
Use encryption on your mobile devices.
Require a device to have the correct code before pairing.
Use a VPN whenever possible.
Disable WiFi tethering
Require a device to have the correct code before pairing.
Which of the following problems might occur when you install third-party
apps on a mobile device? (Choose all that apply.)
Unexpectedly high resource utilization
Unauthorized root access
Unauthorized location tracking
Unauthorized camera or microphone activation
Unexpectedly high resource utilization
Unauthorized root access
Unauthorized location tracking
Unauthorized camera or microphone activation
You want to prevent an Android smartphone from tracking the user by using
WiFi connections. Which of the following is the correct command sequence
to use in this case?
Settings > Privacy > Location Services > System Services
Settings > Network > Wi-Fi > Disabled
Settings > Personal > Privacy and Safety > Location > Locating
Method > GPS Only
Settings > Network > Airplane Mode
Settings > Personal > Privacy and Safety > Location > Locating
Method > GPS Only
