Software Troubleshooting | Concepts Flashcards

1
Q

Kate is experiencing inconsistent Web access; sometimes it is down for a few
minutes at a time. She does not lose a connection to her local network but
can’t browse. What symbol appears on her Windows 10 screen to warn her
that her access to the Internet is down?

A red ! on the taskbar

A red ? on the taskbar

A yellow ! on the WiFi icon on the taskbar

A red * on the taskbar

A

A yellow ! on the WiFi icon on the taskbar

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2
Q

Which message indicates that the boot/BCD file on the active partition may
be missing?

The Windows Boot Configuration Data file is missing required
information

Fixboot

GRUB loader error

failsafeX

A

The Windows Boot Configuration Data file is missing required
information

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3
Q

Which of the following options appears when a macOS machine is booted
with Cmd+R? (Choose all that apply.)

Disk Utility

Get Help Online

Reinstall macOS

Restore from Time Machine Backup

A

Disk Utility

Get Help Online

Reinstall macOS

Restore from Time Machine Backup

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4
Q

What kind of malware can cause home page settings to change?

Pop-ups

Browser redirection

WannaCry

Rapidly opening windows

A

Browser redirection

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5
Q

Which current OS version(s) includes built-in security protections?

macOS

Linux

Neither A nor B

Both A and B

A

macOS

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6
Q

What is the main purpose of a bootable antivirus program?

It allows continuous scanning for malware.

It can run scans without an OS.

It checks the BIOS/UEFI for viruses.

It scans the OS as it loads

A

It can run scans without an OS.

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7
Q

What is the second step in the best practice procedure for removing malware?

Identify symptoms.

Disable System Restore.

Quarantine infected systems.

Update anti-malware software

A

Quarantine infected systems.

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8
Q

Ivan is trying to stream music on his cell phone, and his usual app wouldn’t
work. What should his first step be?

Keep his finger on the app icon until it wiggles and then delete it.

Restart the phone.

Shut down the phone.

Update the app.

A

Update the app.

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9
Q

Lorna likes to stream TV shows on her phone while on the bus. One day her
service slows down, and she can’t watch her shows. Why would Lorna’s phone
slow down so much?

Lorna changed her bus route and now goes a different way to work.

Lorna watched so much TV this month that her provider throttled her
data rate.

Lorna forgot to pay her bill.

Lorna’s phone provider merged with a cable company, and they decided to change her service.

A

Lorna watched so much TV this month that her provider throttled her
data rate.

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10
Q

Eric is stuck in a system lockout. What likely caused this to happen to him

His phone was infected with malware.

Eric opened an infected attachment in an email.

Eric didn’t pay his phone bill.

Eric forgot his password

A

Eric forgot his password

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11
Q

How would you try to repair a missing or corrupt BOOTMGR file on a Windows system?

Use the System Recovery options.

Use the Advanced Boot options.

Reboot the computer and edit the BIOS startup program.

Download a new BOOTMGR file from the Internet

A

Use the System Recovery options.

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12
Q

Which of the following procedures best describes how to access the special
startup modes in macOS?

Press Ctrl+R

Press Cmd+R

Press Ctrl+Alt+Del

Press Alt+F1

A

Press Cmd+R

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13
Q

Which of the following could be causes of poor system performance on a
Windows computer? (Choose all that apply.)

The drive containing paging and temporary files is nearly full.

Dust and dirt are restricting airflow, and the CPU is overheating.

Too many services are configured to start automatically during startup.

Minimum memory requirements have been met but not exceeded

A

The drive containing paging and temporary files is nearly full.

Dust and dirt are restricting airflow, and the CPU is overheating.

Too many services are configured to start automatically during startup.

Minimum memory requirements have been met but not exceeded

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14
Q

In which of the following locations would you find the log files that Windows
creates to describe information, warnings, and errors on your system?

Device Manager

Event Viewer

Finder

Recovery Environment

A

Event Viewer

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15
Q

System Restore is used to do which of the following?

Restore the system to its original configuration.

Remove apps that are not from the Microsoft Store and reinstall apps
that are from the Microsoft Store.

Use a system image to restore the computer to its original condition.

Create a restore point with which to restore the computer to an earlier
point in time

A

Create a restore point with which to restore the computer to an earlier
point in time

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16
Q

Which Windows utility is used to disable any programs and services that run
when the computer boots?

regedit

msconfig

sfc

msinfo32

A

msconfig

17
Q

In Windows 8/8.1, which of the following procedures is used to open Safe
mode? (Choose two.)

Press F8 during startup.

Press Alt+F1 during startup.

Use msconfig and go to the Boot tab.

Reboot, hold down the Shift key, and select Restart

A

Use msconfig and go to the Boot tab.

Reboot, hold down the Shift key, and select Restart

18
Q

Match each of the following Advanced Boot options or Startup Settings
options with the phrase that describes its function.

Safe Mode

A

You have just upgraded a device driver, and Windows won’t start.

19
Q

Match each of the following Advanced Boot options or Startup Settings
options with the phrase that describes its function.

Boot Logging

A

You want to determine which device or process is stopping startup.

20
Q

Match each of the following Advanced Boot options or Startup Settings
options with the phrase that describes its function.

Low Resolution

A

You have just installed a new video card, and Windows won’t start

21
Q

Match each of the following Advanced Boot options or Startup Settings
options with the phrase that describes its function.

Last Known Good Configuration

A

You have just installed new hardware or software, and Windows won’t
start.

22
Q

Match each of the following Advanced Boot options or Startup Settings
options with the phrase that describes its function.

Disable Automatic Restart

A

You frequently encounter STOP errors.

23
Q

Which of the following is the best way to stop mobile devices from pairing with unknown Bluetooth devices?

Use encryption on your mobile devices.

Require a device to have the correct code before pairing.

Use a VPN whenever possible.

Disable WiFi tethering

A

Require a device to have the correct code before pairing.

24
Q

Which of the following problems might occur when you install third-party
apps on a mobile device? (Choose all that apply.)

Unexpectedly high resource utilization

Unauthorized root access

Unauthorized location tracking

Unauthorized camera or microphone activation

A

Unexpectedly high resource utilization

Unauthorized root access

Unauthorized location tracking

Unauthorized camera or microphone activation

25
Q

You want to prevent an Android smartphone from tracking the user by using
WiFi connections. Which of the following is the correct command sequence
to use in this case?

Settings > Privacy > Location Services > System Services

Settings > Network > Wi-Fi > Disabled

Settings > Personal > Privacy and Safety > Location > Locating
Method > GPS Only

Settings > Network > Airplane Mode

A

Settings > Personal > Privacy and Safety > Location > Locating
Method > GPS Only