5.5 Troubleshooting Mobile Devices / Laptops Flashcards
Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures.
1
Q
List common symptoms of mobile devices and laptops while adhering to the appropriate procedures.
A
- No display
- Dim display
- Flickering display
- Sticking keys
- Intermittent wireless
- Battery not charging
- Ghost cursor/pointer drift
- No power
- Num lock indicator lights
- No wireless connectivity
- No Bluetooth connectivity
- Cannot dispaly to external monitor
- Touchscreen non-responsive
- Apps not loading
- Slow performance
- Unable to decrypt email
- Extremely short battery life
- Overheating
- Frozen system
- No sound from speakers
- GPS not functioning
- Swollen battery
2
Q
What is the correct disassembling processes for proper re-assembly of mobile and laptop devices?
A
- Document and label cable and screw locations
- Organize parts
- Refer to manufacturer resources
- Use appropriate hand tools
