Operational Procedures Key Terms Flashcards
whitepaper
A resource that differs from other types of writing in that it focuses on a complex technical topic and tries to make it understandable to the average reader
acceptable use policy (AUP)
A company’s policy for employees pertaining to
user safety, security procedures, and computer best practices within a company. The policy is designed to keep the network safe
change management
The process of preparing for changes in a network, including planning, staffing, organizing, and getting feedback from impacted stakeholders.
system image backup
A backup that includes everything on the drive, including the operating system (which is the system image). This backup can be used to restore a failed computer
uninterruptable power supply (UPS)
A power supply in which connected devices are always powered by the battery, which uses an inverter to continually convert AC power into DC power. Protects the equipment from the sometimes variable nature of AC power.
surge protector
A device similar to a power strip that is installed between a grounded wall outlet and a PC or phone. If there is a surge or spike in power, the protector breaks the circuit, and the device loses power.
grounding
The process of making a direct connection from a building’s electrical
service to the earth so that dangerous voltage from line surges and lightning strikes will find its way into the earth instead of injuring people, damaging equipment, or
causing a fire.
electrostatic discharge (ESD)
Static electricity that discharges to something that has a different electric potential, especially metallic items like circuit boards. Casually picking up an expensive video card can possibly damage it. This damage could
cause a complete failure or could cause intermittent issues that might be difficult to troubleshoot.
self-grounding
Touching a nearby metal component before touching the actual device being serviced to prevent electrostatic discharge (ESD) damage.
toxic waste handling
Special handling of dangerous materials (such as used computer and printer components) to keep the waste from damaging the environment
cathode ray tube (CRT) display
An older computer display that contains heavy
metals, including lead solder on older models, and that can retain potentially dangerous electric charges long after it has been shut down
material safety data sheet (MSDS)
a document that provides information about a particular substance or device, such as the toner in a laser printer’s toner cartridge.
blackout
A total loss of power that stops computers and peripherals from working
brownout
A sustained voltage drop of as much as half of rated output that can stop computers and peripherals from working.
data/device preservation
As part of an investigation into inappropriate use, the
process of securing the device or data in question and protecting it from tampering