Service Industry (4): Supply Disruptions (ADDAPT)

Question 1

What were the problems with Loblaw’s model?

Answer 1

1. Only had emergency plans for local issues
2. Plans were untested
3. Recovery plan unclear

Question 2

What did Loblaws do wrong when they found out about COVID?

Answer 2

1. Detection: Incorrectly recorded it as health concern, not supply disruption
2. Demand: Ineffective task force put together to deal with demand spikes
3. Capacity: Increased transports but warehouses did not have capacity

Question 3

What does ADDAPT aim to do?

Answer 3

Encourages companies to look into known and unknown threats to avoid disruption of supply.

Question 4

What does ADDAPT stand for?

Answer 4

Anticipate, Detect, Diagnose, Activate, Protect, Track