Section 14B - Communication Basics

Question 1

The five core principles of good communication create the acronym FOCUS. List them.

Answer 1

1) Focused - address the whole issue, but only the issue; 2) organized - systematically present information and ideas; 3) clear - communicate with clarity and make each word count; 4) understanding - understand your audience and it’s expectations; and 5) supported - use logic and support to make your point.

Question 2

When a communication is ______, the sender stays on track and has a clear idea of the purpose and objective.

Answer 2

Focused.

Question 3

Well-organized material is presented in a logical, systematic manner. T/F

Answer 3

True

Question 4

When audiences become confused or impatient with unorganized communication, what might they underestimate?

Answer 4

The information’s value and your credibility.

Question 5

What two related things must you do to communicate clearly?

Answer 5

1) Understand the rules of language (spelling, pronunciation, grammar, punctuation, etc.); and 2) get to the point.

Question 6

When communicating, what must you understand about your audience?

Answer 6

Their current knowledge, views and level of interest in the topic.

Question 7

You’ve been asked to write a report. Name several things you must understand about it first.

Answer 7

The expected format and length of the response, due date, level of formality and any staffing requirements.

Question 8

What two tools build credibility and trust with your audience?

Answer 8

Support and logic