Resources

Question 1

What are the (6) processes of Resource Management?

Answer 1

1. Plan Resource Management
2. Estimate Activity Resources
3. Acquire Resources
4. Develop Team
5. Manage Team
6. Control Resources

Question 2

Employees who believe their efforts will lead to effective performance and who expect to be rewarded for their accomplishments will remain productive as rewards meet their expectations.

Answer 2

Expectancy Theory

Question 3

This chart tracks work to be done on a project. As work is completed, the progress line on the chart will move downward, reflecting the amount of work that still needs to be done. They are commonly used to measure the team’s progress in completing the project work.

Answer 3

Burndown Charts

Question 4

The highest motivation for most people is to contribute and to use their skills. Physiological, safety, social, esteem, self-actualization.

Answer 4

Maslow’s Hierarchy of Needs

Question 5

This tool can be used to assign project responsibilities to divisions or departments within the organization.

Answer 5

Organizational Breakdown Structure

Question 6

This conflict resolution technique involves pushing one viewpoint at the expense of another. it is a win-lose situation.

Answer 6

Forcing (directing)

Question 7

A neutral party hears and resolves a dispute.

Answer 7

Arbitration

Question 8

In the Develop Team process, the PM appraises performance and provides __________ and __________ in response to the work of the team or individual team members. To be effective, these should be determined based on the PM’s understanding of what is valuable to the team member.

Answer 8

Recognition and Rewards

Question 9

This tool breaks down the work by type of resource.

Answer 9

Resource Breakdown Structure (RBS)

Question 10

This document is a working agreement developed by the members of the project team. It describes the approach the team will take regarding communications, decision-making, and conflict resolution, as well as ground rules for team meetings.

It is a project document and can be referenced at any time during the project.

Answer 10

Team Charter

Question 11

This tool is a bar chart that shows the number of resouces needed per time period. It also illustrates where there is a spike in the need for resources.

Answer 11

Resource Histogram

Question 12

This chart tracks the work that has been completed. Therefore, over the course of the project, the progress line on this chart will move upward, showing the increasing amount of work that has been completed. The advantage of using this chart is that it can show changes in scope, making the impact of those changes visible.

Answer 12

Burnup Charts

Question 13

With this conflict resolution technique, the parties retreat or postpone a decision on a problem.

Answer 13

Withdrawal (avoidance)

*Usually not the best option on the exam.

Question 14

Formal and informal __________ of team members by the PM should continue throughout the project. This information can provide insight on how to lead and guide the team.

Answer 14

Assessment

Question 15

With this conflict resolution technique, the parties openly discuss differences and try to incorporate multiple viewpoints to arrive at a consensus. This leads to a win-win solution.

Answer 15

Collaborating (problem-solving)

* This technique is generally the best choice on the exam.

Question 16

This chart cross-references team members with the activities or work packages they are to accomplish.

Answer 16

Responsibility Assignment Matrix (RAM)

Question 17

This conflict resolution technique includes making some concessions, and it emphasizes agreement rather than differences of opinion. It does not result in a permanent or complete resolution of the conflict.

Answer 17

Smoothing (accommadating)

Question 18

Creating a __________ and __________ system is an important resource management function, and such systems are a required part of project management.

Answer 18

• Recognition
• Reward

Question 19

This chart is a type of responsibility assignment matrix that defines role assignments more clearly than a standard RAM. Multiple resources may be responsible, informed, or consulted, but only one person is held accoutable.

Answer 19

RACI Chart

Question 20

The goal of __________ is to help team members stay on track, overcome issues, continually improve their skills, and achieve their goals.

Answer 20

Coaching

Question 21

When resources are not preassigned, they may be required through __________.

Answer 21

Negotiation

Question 22

The __________ is responsible for improving the competencies of team members so they are able to perform the work on the project most effectively.

Answer 22

PM

Question 23

In a __________ __________ approach, the PM is acquiring and releasing human resources as their work is needed and completed. __________ environments typically call for keeping a team stable and bringing projects to the team to maintain high performance.

Answer 23

• Predictive-based
• Agile