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Info Systems Quiz 1 > Quiz One > Flashcards

Quiz One Flashcards

1
Q

Impact of technology on newspapers?

A

The internet provided users with more options to receive their news so newspaper businesses suffered.

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2
Q

IT

A

Information technology: any computer-based tool that people use to work with information and to support an organization’s information and information-processing needs

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3
Q

IS

A

Information system: collects, processes, stores, analyses, and disseminates info for a specific purpose

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4
Q

Informed User

A

person knowledgeable about IT and IS

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5
Q

Digital Transformation

A

business streaky that leverages IT to dramatically improve employee, customer, and business partner relationship: to support continuous improvement in business operations and processes and develop new business models

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6
Q

IT that drives digital transformation

A

big data, business analytics, social computing, mobile computing, IoT, agile systems development methods, cloud computing, and AI

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7
Q

Managing Information Resources

A

very complex, IS have enormous strategic value to organizations, IS very expensive to acquire, operate, and maintain

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8
Q

CIO

A

Chief Information Officer: highest-ranking IS manager; responsible for all strategic planning in the organization

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9
Q

IS director

A

manages all systems throughout the organization and the day-to-day operations of the entire IS organization

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10
Q

Information Center Manager

A

managers IS services, such as help decks, hot lines, training, and consulting

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11
Q

Applications development manager

A

coordinates and manages new systems development projects

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12
Q

Project manager

A

manages a particular new systems development project

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13
Q

Systems analyst

A

interfaces between users and programmers; determines information requirements and technical specifications for new applications

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14
Q

Operations manager

A

supervises the day-to-day operations of the dats and/or computer center

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15
Q

programming manager

A

coordinates all application programming efforts

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16
Q

social media manager

A

coordinates all social media development efforts and all social media monitoring and response efforts

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17
Q

Business analyst

A

focuses on designing solutions for business problems; interfaces closely with users to demonstrate how IT can be used innovatively

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18
Q

Systems programmer

A

creates the computer code for developing new systems software or maintaining existing systems software

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19
Q

Applications Programmer

A

creates the computer code for developing new applications or maintaining existing applications

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20
Q

emerging technologies manager

A

forecasts technology trends; evaluates and experiment with new technologies

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21
Q

network manager

A

coordinates and manages the organizations’s voice and data networks

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22
Q

database administrator

A

manages organizations’ database and oversees the use of database-management software

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23
Q

auditing or computer security manager

A

oversees the ethical and legal use of use of information systems

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24
Q

webmaster

A

manages the organization’s website

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25
Q

web designer

A

creates websites and pages

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26
Q

MIS

A

Management Information Systems: deals w/ planning for and the development, management, and use of IT to help people preform all the tasks related to information processing and management

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27
Q

Purpose of Information Systems

A

getting the right info to the right people, at the right time, in the right amount of time, and in the right format

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28
Q

Data Items

A

elementary description of things, events, activities, and transactions that are stored, classified, and stored but not organized to convey any specific meaning (5.00, 1.266, 4.76)

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29
Q

Information

A

data organized so that it has meaning and value to recipient (a,c,d,a,b)

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30
Q

Knowledge

A

data/info that has been organized/processed to convey understanding, experience, and expertise to apply to current business problem

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31
Q

CBIS

A

computer-based information systems: uses computer technology to perform some or all of its intended task

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32
Q

Components of IT

A

hardware, software, database, network, prodedures

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33
Q

BIS pillars

A

Business Intelligence Systems: Accounting IS, finance IS, production/operations management IS, marketing IS, Human Resources IS

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34
Q

Transaction processing systems

A

IT services, IT personnel, IT components

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35
Q

Application

A

computer program designed to support a specific task

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36
Q

Functional area information system

A

collection of application programs

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37
Q

Enterprise resource planning

A

correct back of communication among functional area IS -> common database

38
Q

TPS

A

Transaction processing system: supports the monitoring, collection, storage, and processing of data from the organization’s basic business transactions

39
Q

IOSs

A

Interorganizational Information Systems: connect two or more organizations

40
Q

Supply Chain

A

flow of materials, info, $ and services from suppliers of raw materials

41
Q

E-commerce systems

A

business-to-business electronic commerce

42
Q

Knowledge workers

A

specialize in certain info

43
Q

BA

A

Business analytics systems: computer-based support for complex, non routine decisions, primarily for middle managers and knowledge workers

44
Q

Expert Systems

A

try to duplicate the work of human experts

45
Q

Major capabilities of IS

A

-provide high-speed/volume numerical computations
-provide fast, accurate communication/collaboration
-stores huge amount of data in small space, allow quick and inexpensive access to vast amount of info, interpret vast amounts of data quickly, automate Bothe semiautomatic business processes and manual task

46
Q

Competitive advantage

A

ability to outperform its competitors in terms of core competency in same marketplace

47
Q

Value creating strategy

A

what gives you the upper hand
-first mover: apple, uber, amazon

48
Q

Palantir

A

Government collecting personal data
-developed to spy on suspected info

49
Q

Cross-functional processes

A

Makes business more efficient
-no single functional area is responsible

50
Q

Porter’s five forces model

A

1) rivalry among existing competitors
2) bargaining power of buyers: more power when more buyers
3) threat of new entrants: high when easy to enter market and low when there are barriers
4) threat of substitute products/services
5) bargaining power of suppliers: many suppliers bargaining power is low

51
Q

Business pressures

A

market pressure: price competition
technology pressure: AI-everyone is hopping in
societal/political/legal pressures: ex. sustainability

52
Q

disruptive technologies

A

something that questions an existing type of technology
-globalization: sharing of info across borders
-changing nature of workforce: more diverse (more women, poc)

53
Q

Strategies for competitive advantage

A

cost leadership, differentiation, innovation, operational effectiveness, customer-orientation

54
Q

BPI

A

business process improvement

55
Q

BPR

A

business process reengineering

56
Q

BPM

A

business process management

57
Q

Business process

A

ongoing collection of related activities that create a product or service of value to the organization, business partners, customers
-inputs, outputs, resources

58
Q

Customer satisfaction

A

result of optimizing/aligning business processes to fulfill customer’s needs, wants, and desires

59
Q

cost reduction

A

result of optimizing operations/supplier processes

60
Q

cycle/fulfillment time reduction

A

result of optimizing manufacturing/logistics processes

61
Q

differentiation

A

result of optimizing the marketing/innovation processes

62
Q

BPI 5 phases

A

define, measure, analyze, improve, and control (DMAIC)

63
Q

productivity

A

result of optimizing each individual’s work

64
Q

BPM

A

system that includes methods and tools to support the design, analysis, implementation, management, and continuous optimization of core business processes throughout the organization

65
Q

BAM

A

Business activity monitoring: real time approach for measuring and managing business processes

66
Q

Business environment

A

combo of social, legal, economic, physical, and political factors in which businesses conduct their operations

67
Q

customer intimacy

A

firms strive to learn as much as possible about the customers to better anticipate and address their needs

68
Q

technology pressures

A

technological innovation and information overload

69
Q

BYOD

A

bring your own device: IT lost ability to fully control and manage employee devices

70
Q

Organizational social responsibility (individual social responsibility)

A

facilities design/management, carbon management, environmental laws

71
Q

Digital divide

A

wide gap between those with access to info and communication and those who don’t

72
Q

SIS

A

strategic information systems: provide competitive advantage by helping an organization to implement it strategic goals and improve its performance and productivity

73
Q

Porter’s value chain model

A

sequence of activities through which the organization’ inputs, whatever they are, transformed into more valuable outputs
-indentifies points for which an organization can use information technology to achieve a competitive advantage

74
Q

Primary activities

A

relate to production and distribution of the firm’s products and services
-ex. manufacturing companies: inbound logistics, operations, outbound logistics, marketing/sales

75
Q

Support activities

A

do not add value directly to the firm’s products of services
-firms infrastructure, Human Resources management, product/technology

76
Q

Strategies for competitive advantage

A

cost leadership strategy, differentiation strategy, innovation strategy, operational effectiveness strategy, customer orientation strategy

77
Q

Business-IT alignment

A

tight integration of the IT function with the organization’s strategy, mission, and goals; that is, the IT function directly supports the business objectives of the organization

78
Q

ethics

A

principles of right ad wrong that individual use to make right choices that guide their behavior

79
Q

ethical framework

A

ultilitarian approach, the rights approach, fairness approach, common good approach, and deontology

80
Q

utilitarian approach

A

ethical action is the one that provides the most good or does the least harm

81
Q

rights approach

A

ethical action is the one that best protects and respects the moral rights to make moral rights of the affected parties

82
Q

fairness approach

A

posits that ethical actions treat all human being equally, or, if unequally, then fairly based on some defensible standard

83
Q

common good approach

A

highlights interlocking relationships that underlie all societies

84
Q

deontology approach

A

states that the morality oof an action is based on whether that action itself is right or wrong under a series of rules rather based on the consequences of that action

85
Q

five standards of ethics

A

recognize ethical issue, get the facts, evaluate alternative options, make decision/test it, act and reflect on the outcome of your decision

86
Q

code of ethics

A

collection of principles intended to guide decision making by members of the organization

87
Q

fundamental tenants of ethics

A

responsibility, accountability, and liability

88
Q

issues of IT advancements

A

privacy, accuracy, property, and accessibility

89
Q

Information privacy

A

right to determine when and to what extent info about you can be gathered or communicated to other

90
Q

Privacy policies

A

organization’s guidelines for protecting the privacy of its customers, clients, and employers

91
Q

opt-out and opt-in model

A

permits company to collect personal information until customer says no, opt-in vice versa

92
Q

General data protection regulation (GDPR)

A

world’s strongest data laws, change how business’ manage customer information

Info Systems Quiz 1 (19 decks)

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