quiz Flashcards
what arranges people and resources to work toward a goal
Organizing
What is a system of tasks, reporting relationships and communication linkages
organization structure
What means that people and groups perform different jobs
division of labor
What is the official structure of the organization
formal structure
What is the set of unofficial relationships among an organizations members
informal structure
What identifies the informal structures and their embedded social relationships that are archive in an organization
social network analysis
What is the process of grouping together people and jobs into work units
departmentalization
What are groups together people with similar skills who perform similar tasks
functional structure
What is a lack of communication and coordination across functions
functional chimneys or silos problem
What are groups together people working on the same product in the same areas, or with similar customers
divisional structure
What are groups together people and jobs working on a single product or service
product structure
What brings together people and jobs performed in the same location
a geographical structure
What are groups together people and jobs that serve the same customers or clients
customer structure
What combines functional and divisional approaches to emphasize project or program teams
matrix structure
what brings together members from different functional departments
cross-functional team
what uses permanent and temporary cross-functional teams to improve lateral relations
team structure
What uses IT to link with networks of outside suppliers and service contractors
network structure
What uses information technologies to operate as a shifting network of alliances
virtual organization
What is the process of configuring organizations to meet environmental challenges
organizational design
What is top management keeps the power to make most decisions
centralization
what top management allows lower levels to help make many decisions
decentralization
What is the process of entrusting work to others
delegation
What gives people freedom to do their jobs as they think best
empowerment
what emphasizes formal authority, rules, order, fairness, and efficiency
bureaucracy
what are bureaucratic, using a centralized and vertical structure
mechanistic designs
What are adaptive using a decentralized an horizontal structure?
Organic designs
What allows a worker to complete a full-time job in less than five days
compressed workweek
flexible working hours give employees some choice in daily work hours
flexible working hours
involves using IT to work at home or outside the office
Telecommuting
What splits one job between two people
job sharing
what is a system of shared beliefs and values guiding behavior
organizational culture
What are clear, well defined, and widely shared among members
strong cultures
what is the process through which new members learn the culture of an organization
socialization
What is what you see and hear when walking around an organization
observable culture
What is found in the underlying values of the organization
core culture
what are beliefs and values shared by organization members
core values
What actively develops, communicates, and enacts shared values
value based management
what uses language and symbols and actions to establish and maintain a desired organizational culture
symbolic leader
what involves practices that create meaning and shared community among organizational members
workplace spirituality
what is the process of taking a new idea and putting it into practice
innovation
what results in better ways of doing things
process innovations
what results in new or improved goods or services
product innovations
what results in ways for firms to make money
business model innovations
what reduces the carbon footprint of an organization or its products
green innovation or sustainable innovation
what is business innovation driven by a social conscience
social innovation
what pursues innovative ways to solve pressing social problems
social entrepreneurship
what is the process of turning new ideas into salable products
commercializing innovation
what recognizes the potential for valuable innovations to be launched from lower organization levels and diverse locations including emerging markets
reverse innovation
what are special creative units set free from the normal structure for the purpose of innovation
skunkworks
who tries to change the behavior of another person or social system
change leader
what results in a major and comprehensive redirection of the organization
transformational change
What bends and adjusts existing ways to improve performance
incremental change
what is the phase during which a situation is prepared for change
unfreezing
what is the phase where a planned change actually takes place
changing
what is the phase at which change is stabilized
refreezing
what pursues change through formal authority and or the use of rewards or punishments
force-coercion strategy
What pursues change through empirical data and rational argument
rational persuasion strategy
what pursues change by participation in assessing change needs, values, and goals
shared power strategy
