chapter 6 review Flashcards
After objectives and standards are set, what step comes next in the control process?
measure results
When a soccer coach tells her players at the end of a losing game, “You did well in staying with our game plan,” she is using a/an _________________ as a measure of performance.
input standard
When an automobile manufacturer is careful to purchase only the heist-quality components for use in production, this is an example of an attempt to ensure high performance through ______________ control.
feedforward
Management by exception means ________________.
focussing attention where the need for action is greatest
A total quality management program is most likely to be associated with _____________________.
continuous improvement
The _____________ chart graphically displays the scheduling of task required to complete the project.
gantt
When MBO is done right, who does the review of a team member’s performance accomplishments?
both the team member and team leader
A good performance objective is written in such a way that it _____________.
can be easily measured
A team leader is not living up to the concept of MBO if he or she _________________.
set performance objectives for individual team members
If an organization’s top management establishes a target of increasing new hires of minority and female candidates by 15% in the next six months, this is an example of a/an _______________ standard for control purposes.
output
When a supervisor works alongside an employee and corrects him or her immediately when a mistake is made, this is an example of _____________ control.
concurrent
When one team member advises another team member that “your behavior is crossing the line in terms of our expectations for workplace civility,” she is exercising a form of _________ control over the other person’s inappropriate behaviors.
clan
In CPM/PERT. “CPM” stands for ______________.
critical path method
In a CPM/PERT analysis, the focus is on ____________ and the event _____________ that link them together with the finished project.
activities; sequences
Among the financial ratios often used for control purposes, Current Assets/Current Liabilities is known as the ______________.
current ratio
